New to Our Team: Jamie & Stef!

Meet our new colleagues! Jamie and Stef have both joined the Support team. They’re excited to introduce themselves:

Jamie Offermans

Hi, I'm Jamie! Since mid-July, I've been working at Picqer as a Customer Success Manager. I live in Maastricht with my husband and our 1-year-old son.

I love enjoying good food, having long dinners, and cooking special dishes. But right now, my culinary masterpieces mostly consist of vegetable purées for my little one. I also enjoy spending time with family and friends—just soaking up the good vibes.

For the past 15 years, I’ve worked in various customer-facing roles, including support, sales, and customer success. I've helped shape customer success departments for logistics and accountancy-focused start-ups in Belgium and the Netherlands.

In my work, I'm process-oriented, and I enjoy the challenge of figuring out the most efficient ways to get things done. The common thread in both my work and personal life is 'people'. Whether it's colleagues, partners, or customers, I believe in providing great support and always being there for others. That’s what gives me energy.

Picqer has a very clear vision and does things a bit differently than other companies. Even though our team works entirely remotely, we are very engaged and always ready to help each other out. That sense of teamwork is what attracted me to Picqer.

Together with my wonderful colleagues, I look forward to ensuring that customers can make the most of Picqer and have a great experience working with us.

Stef van Hezik

Hi! My name is Stef, and I started at Picqer on September 16th as a Support Specialist. I live in Arnhem with my girlfriend and two cats.

When I'm not busy with home improvement projects, I enjoy strength training, going to concerts, or playing board and video games. I also love photography during vacations and special occasions.

For the past 8 years, I worked at DHL, helping customers navigate the business customer portal and DHL integrations (including those for Picqer).

I supported customers remotely and on-site, assisting with integration setups and providing demos of the business portal and integrations. For the last two years, I was co-responsible for developing these integrations and the business portal at DHL.

I often worked with customers who used Picqer. Their feedback was always positive, and I had great experiences when I reached out to Picqer myself. Picqer is an impressive product that truly helps its users. And if it's not the right fit for someone, Picqer is upfront about it, which I really appreciate.

Right now, I’m focusing on learning as much as I can about Picqer and warehouse processes. By really understanding the needs of our customers, we can take that extra step and make the right decisions together. With the experience I bring from my time at DHL, I hope to quickly become an active part of the team, providing even better support to our customers!

I’m looking forward to my first customer visit, to get to know you better and see firsthand how Picqer works in different warehouses!