Privacy statement

We value privacy. We try to process the least amount of personal data possible. Our service requires us to process some personal data. We will go to great lengths to protect your data, whether it is of customers, end-users, or employees.

This privacy statement explains what personal data we store and with what purpose.

Last update: 4 May 2022

Who is Picqer?

We are Picqer B.V., registered at the Dutch Chamber of Commerce with the number 60525886.

Our office is located at Meander 601, Arnhem, The Netherlands. You may reach us by email at support@picqer.com.

What personal data do we process?

Picqer is warehouse management software for webshops. For this purpose, we process data of our customers (webshops) and the customers of the webshops (consumers).

If you’re a customer of Picqer, or trying to become one, we process the following data:

• Name
• Address data
• Phone number
• Email address
• IP address
• Internet browser and type of device
• Other data you provide us by email or forms

If you place an order at one of our customers, we process the following data:

• Name
• Address
• Phone number
• Email address
• IP address
• Order history
• Data provided by you as remarks for the order
• Possibly other personal data that is stored by the webshop per order

When you browse our website:

• IP address
• Internet browser and type of device
• Visited pages

Why is this personal data processed?

We only process data that is required to provide our service.

For our customers, we process your data to:

• Provide you with our services
• Provided you with updates to our product or services
• Provide your with support and verify who you say you are

If you place an order at a shop that is connected to Picqer, we process your data as a sub-processor. The webshop is responsible for any stored data and why it’s stored.

If you use our website, we process your data:

• To gain insight in the usage of our website with the goal of improving our website
• To gain insight into what ad channels work for us, and which don’t
• To answer your question or process any requests, for example for a demo of Picqer

How long is my data stored?

If you’re a Picqer user, we store your data as long as you are a user. We keep your contact data even after you’re no longer a customer, so we can provide a better service if you contact us later. We’re obliged by law to keep financial data for at least 7 years.

Any data you store in Picqer, data we have as a “processor”, is kept until you delete it. If you cancel your Picqer account, we’ll delete all data you stored in Picqer after 30 days.

Data on website visitors is stored for 14 months and (pseudo) anonymized where possible.

When you send us an email, the contents of the mail are kept indefinitely. This way, we can look back on our communications and see any agreements we made.

Data security

We will secure this data in an adequate manner, such as encrypted storage where possible and the usage of secure TLS connections between our servers and you as a user.

We also have appropriate organizational measures in place to prevent the loss or illegal processing of your data.

In case we store data on servers of subprocessors, we will make sure appropriate security is in place and guarantee privacy.

Third parties

We will never sell or rent out your personal data. We will never provide your data to other organizations unless we’re required by law.

We do use some sub-processors for parts of our service, which technically have access to parts of the data. Which organizations these are and where they’re used are shown on the processors page.

Cookie usage

We use functional cookies, for example, to know which user is logged in to Picqer.

We also use Plausible for analytics, which uses its own cookies.

Plausible

We use Plausible on our website to learn how the website is being used. Your behavior on our site is therefore sent to Plausible. No personal information is being sent to Plausible.

Access to your personal data

You have the right to ask us for any of the data we process. You can request this in writing per email via support@picqer.com. We will respond within 4 weeks.

Subsequently, you have the right to request for us to add to, correct, or delete this data unless we’re required by law to keep this data stored.

If your data is stored by Picqer because of an order you placed at a connected webshop, you can send your request to the shop. They are responsible for your data processing.

Complaints

If you have any complaints about this privacy statement, please let us know first. We promise to take any complaint seriously and provide you with an appropriate response.

Do you find your complaint is not being handled correctly? Then you have the right to serve the complaint to Autoriteit Persoonsgegevens.

Changes to the privacy statement

Whenever we make changes to processing personal data, we will update this privacy statement. On this page, the most up-to-date version is always available.

Any questions about privacy at Picqer? Please send us an email at support@picqer.com.