Privacy statement

We value privacy. We try to process the least amount of personal data possible. Our service requires us to process some personal data. We will go to great lengths to protect your data, whether it is of customers, end-users, or employees.

This privacy statement explains what personal data we store and with what purpose.

Last update: 26 July 2026

Who is Picqer?

We are Picqer B.V., registered at the Dutch Chamber of Commerce with the number 60525886.

Our office is located at Meander 601, Arnhem, The Netherlands. You may reach us by email at support@picqer.com.

What personal data do we process?

Picqer is warehouse management software for online stores. For this purpose, we process data of our customers (webshops) and the customers of the webshops (consumers).

If you’re a customer of Picqer, or trying to become one, we process the following data:

• Name
• Address data
• Phone number
• Email address
• IP address
• Internet browser and type of device
• Other data you provide us by email or forms

If you place an order at one of our customers, we process the following data:

• Name
• Address
• Phone number
• Email address
• IP address
• Order history
• Data provided by you as remarks for the order
• Possibly other personal data that is stored by the webshop per order

If you are a contact person at a supplier of a webshop that uses Picqer, we process the following data:

• Supplier name
• Name and contact details of the contact person
• Possibly other personal data the webshop stores for a supplier

When you browse our website:

• Visited pages and the page you came from
• Internet browser, type of device and country

These visitor statistics cannot be traced back to you as a person. Your IP address is used to determine the country a visit comes from and to count unique visits, but it is not stored.

If you are subscribed to our newsletter, we process the following data:

• Name
• Email address

If you apply for a job at Picqer, we process the following data:

• Name and contact details
• Your CV and motivation
• Correspondence about your application
• An application video, if you record one
• The outcome of a reference check, if you provide references

If you work at Picqer, we process employee data: your HR, absence and payroll data.

Why is this personal data processed?

We only process data that is required to provide our service.

For our customers, we process your data to:

• Provide you with our services
• Provided you with updates to our product or services
• Provide your with support and verify who you say you are

If you place an order at a shop that is connected to Picqer, we process your data as a sub-processor. The webshop is responsible for any stored data and why it’s stored.

Are you a contact person at a supplier of a webshop that uses Picqer? Then your details are in Picqer because the webshop entered them there, to manage purchasing and stock. Here too, the webshop is responsible for what is stored and why.

If you use our website, we process your data:

• To gain insight in the usage of our website with the goal of improving our website
• To gain insight into what ad channels work for us, and which don’t
• To answer your question or process any requests, for example for a demo of Picqer

If you are subscribed to our newsletter, we use your name and email address to send you that newsletter. You either signed up yourself, or you are subscribed because you use Picqer. Every newsletter contains a link to unsubscribe.

If you apply for a job at Picqer, we use your data for recruitment and selection: to assess your application and to communicate with you.

If you work at Picqer, we process your employee data to carry out your employment contract: to pay your salary, to keep track of leave and absence, and to meet our legal obligations.

How long is my data stored?

If you’re a Picqer user, we store your data as long as you are a user. We keep your contact data even after you’re no longer a customer, so we can provide a better service if you contact us later. We’re obliged by law to keep financial data for at least 7 years.

Any data you store in Picqer, data we have as a “processor”, is kept until you delete it. You can anonymize or delete that data yourself at any time, in Picqer or through our API.

If you stop being a paying customer, we keep the data you stored in Picqer for at least another 90 days, so you can come back without setting everything up again. After that we delete it. We run this clean-up every quarter, so in practice it may take slightly longer than 90 days.

We make encrypted back-ups of our systems. We keep those for 14 days, after which they expire automatically. Deleted data may therefore still be present in a back-up for up to 14 days.

Visitor statistics of our website are kept for as long as they are useful to follow trends. They cannot be traced back to individuals.

Your newsletter subscription is kept until you unsubscribe.

Job application data is kept for 180 days after your application, after which it is deleted automatically. If we want to keep it longer, we ask for your permission first.

Employee data is kept for the periods required by law.

When you send us an email, the contents of the mail are kept indefinitely. This way, we can look back on our communications and see any agreements we made.

Data security

We will secure this data in an adequate manner, such as encrypted storage where possible and the usage of secure TLS connections between our servers and you as a user.

We also have appropriate organizational measures in place to prevent the loss or illegal processing of your data.

In case we store data on servers of subprocessors, we will make sure appropriate security is in place and guarantee privacy.

Third parties

We will never sell or rent out your personal data. We will never provide your data to other organizations unless we’re required by law.

We do use some sub-processors for parts of our service, which technically have access to parts of the data. Which organizations these are and where they’re used are shown on the processors page.

Transfers outside the EEA

Our application runs within the European Economic Area (EEA), and the data you store in Picqer is kept within the EEA as well.

Some of the processors we work with process data outside the EEA. Such a transfer is always covered by an appropriate mechanism under the GDPR: an adequacy decision, the EU-U.S. Data Privacy Framework, or the Standard Contractual Clauses. Which mechanism applies to which party is laid down in the data processing agreement with that party. For Postmark, which sends the emails from Picqer, these are the Data Privacy Framework and the Standard Contractual Clauses.

You can see which parties process data outside the EEA on the processors page. Would you like to know exactly what applies to a specific party? Send us an email at support@picqer.com.

Cookie usage

We use functional cookies, for example, to know which user is logged in to Picqer.

For our visitor statistics we use Plausible, which does not set any cookies. That is why we do not need a cookie banner.

Plausible

We use Plausible on our website and help center to measure how they are used. Plausible does not set cookies and does not build personal profiles: we only see statistics about visits, not who you are. No personal data is sent to Plausible, and Plausible processes the data within the EEA.

Access to your personal data

You have the right to ask us for any of the data we process. You can request this in writing per email via support@picqer.com. We will respond within 4 weeks.

Subsequently, you have the right to request for us to add to, correct, or delete this data unless we’re required by law to keep this data stored.

If your data is stored by Picqer because of an order you placed at a connected webshop, you can send your request to the shop. They are responsible for your data processing.

Complaints

If you have any complaints about this privacy statement, please let us know first. We promise to take any complaint seriously and provide you with an appropriate response.

Do you find your complaint is not being handled correctly? Then you have the right to serve the complaint to Autoriteit Persoonsgegevens.

Changes to the privacy statement

Whenever we make changes to processing personal data, we will update this privacy statement. On this page, the most up-to-date version is always available.

Any questions about privacy at Picqer? Please send us an email at support@picqer.com.