Over the past month we've revamped Movements, the way you move stock between warehouses. Where that used to happen in a single click, it's now a task you carry out step by step, on web and in the app. In this changelog, you can read everything that's changed.

Revamped: Movements

A movement in Picqer now follows the steps in the warehouse: you collect the products in a container, bring it to the other warehouse, and stow the products there. Each step has its own status, so everyone knows where the stock is and what still needs to happen.

Collecting and stowing happen in the app, sorted by picking route through your warehouse. For each product, Picqer suggests a location. You adjust it where needed, and the amount too. For example, if you'd rather take a whole pallet. At the end, you see exactly what was moved, between which locations, and where it differed from the plan.

We'd love to hear what you think of the new Movements. The old way is still available for now, but will disappear soon.

Other improvements

• When creating a batch, you can now also select multiple fulfilment customers, and filter by packaging advice.
• When counting stock, you can now add locations based on the products stored on them, filtered by fulfilment customer, supplier, or tag.
• When importing orders from WooCommerce, we now support more formats for the preferred delivery date.
• In the fulfilment portal, backorders are now grouped by order, just like in Picqer.
• When manually adding picklists to a batch, you now also see the batch title.
• When importing customers, you can now also update the delivery and billing address, including for existing customers.

Fixed

• When processing returns, you no longer have to choose a location for products with unlimited stock.
• Pickup points from QLS's new Shopify checkout are now imported correctly.

There are two new integrations you can connect to Picqer: Engaige and NexReply. Both are AI customer service tools that can answer customer questions using data from Picqer.

Engaige

Engaige is an AI solution that takes over your customer service. The AI answers customer questions, performs actions, and connects with your existing support tools. Through the integration with Picqer, Engaige always knows the current status of an order or your stock, without a team member having to look it up.

Setting up the integration

For this integration you need an Engaige account. Then create a new API key in Picqer, which you can use to set up the integration in Engaige.

Integration page

NexReply

NexReply is an AI customer service tool that can automatically answer recurring customer questions. Answers are built using templates that you can send directly, or have a team member review first. NexReply learns from previously approved answers and from employees' answers and adjustments. The AI continuously improves itself and can handle an increasing number of customer questions automatically over time.

Setting up the integration

For this integration you need a NexReply account. Then create a new API key in Picqer, which you can use together with NexReply to set up the integration.

Integration page

In the previous changelog, we made it easier to create batches using presets. We're building on that: you can now fine-tune your batches even further, with new filters and options. In this changelog, you can read everything that's changed.

Fine-tune your batches

The more varied your orders, the more control you want over which picklists end up in a batch. That's why you now put your batches together more precisely, with new filters, like delivery country and shipping profile, and new options per filter. That means you no longer need to set up your own rules and tags to get to the same selection.

A few of the new possibilities:

• Filter by delivery country, handy for prioritising domestic orders so you meet your delivery promise: order today, delivered tomorrow.
• Filter by shipping profile, handy for meeting a carrier's cut-off time.
• Exclude products or locations, handy for handling unusual items or bulk locations separately.
• Exclude tags, handy for keeping picklists with, say, gift wrapping out of the batch.

Other improvements

• Updates about Picqer, like this changelog, now live under Help & feedback in the sidebar.
• The container page now shows the products you recently moved out of it, at the bottom, so a quick mistake is easy to undo.
• Linking a location from the product page is now easier.
• In the fulfilment portal, the 'Stock at a specific moment' report now also shows cost price, price, and type. That lets your fulfilment customers work out their stock and sales value themselves, without extra exports.
• The order export now also includes the preferred delivery date.
• On manual shipping labels, the sender address now sits on one line and the sender country is shown, as carriers recommend.

Fixed

• Shipments to Madeira, the Azores, the Canary Islands, and Ireland now include the required customs information, so they're created correctly.
• Bundle products from Shopware 6 are now ignored, so you only ship the individual components.
• Emojis in (customer) remarks no longer cut off your text. The emoji itself is dropped, but the rest stays intact.

We drive past fields and farmyards on our way to HappyFarmer in Oirschot. A fitting route for a visit to a company that serves the agricultural sector. Their warehouse and office are housed in a former pig barn, converted into a pleasant place to work.

Thomas meets us in the warehouse. It's packed with parts for milking parlours and milking robots — from small clips to large machine components. Around 2,000 products are in stock across the 500m² space, out of 5,000 listed in the webshop. Together, they help farmers around the world keep their operations running.

Lars and Lennart are new to our team, both part of the product team. They'd love to introduce themselves!

Lars – Developer

"As a software developer, it's easy to spend the entire day at your desk: MacBook open, just building away from your own perspective. But that's almost never how software gets used in practice. I appreciate that at Picqer we consciously do things differently. You regularly visit customers and experience firsthand how features are actually used. Those learning moments make a big difference: you build for the real world, not for theory."

"On top of that, there's a lot of interaction between teams, so you always know what's going on and pick up on things beyond your own work."

Outside work: strength training, detailing (car polishing), bread baking, music, software development.

Lennart – Chief Technology Officer

"I'm responsible for the product team and involved in Picqer's architecture and the technical decisions we make. Beyond that, everything that ensures the product team can work independently each development cycle. And occasionally I dive into the code myself."

"At Picqer I see a great combination of a talented, autonomous team with a strong focus on quality. We take the time to think through the details, and you can see that in everything we do. Everyone takes ownership and is proud of what they deliver. The result is a product that people in the warehouse genuinely enjoy working with."

Outside work: houseboat, wife and son, Australian Shepherd and cat, sailing, diving, cycling, padel, Big Green Egg, pizza oven.