New: Returns Management in Picqer
It is a daily activity for all eCommerce businesses: Returns. Handling a return is also more complex then shipping an order. Luckily we make it a lot simpler with Returns Management in Picqer.
With Returns you now have 1 central place of all your returns. Gone are the Excel sheets and post-its. And gone is also all the re-entering information, cause you can create a return from every shipped order with 1-click.
With Returns you register which products have come back and then you can easily add them back in stock. Is there a replacement article needed? We also made that easy to do.
Your own process
Everybody has their own workflow for managing returns. That is why you can design your own proces in Picqer. Already ship a replacement product before the returned products are received? No problem. Other team member that handles the payments? You can easily manage it with your own statuses.
You can add your own statuses and manage your own return reasons. This way you keep control of the returns.
Keep your customer informed
It is important to keep your customers informed about their return. That is why Picqer updates the customer by email when the status of the return changes. This way the customer is informed in every step of the way.
Start right away
Returns is now available for almost* all Picqer users. Process your first return and let us know how it works for you.
* With the exception of users of our Starter plan.