“What a relief, the user-friendliness of Picqer”

About LittleLabel.nl

The Dutch baby and children's clothing brand Little Label wanted independence in managing its inventory. With Picqer, the brand made a brilliant move. In addition to independence, this online inventory management system offers speed, error reduction, and improved customer service, exceeding all of Little Label’s expectations.

Little Label has been successfully designing, producing, and selling cotton basics for babies and children since 2005. The clothing is sold to both consumers and retailers. Previously, inventory management was outsourced to an external distributor. In 2012, Little Label decided that it would be more cost-effective and efficient to bring the warehouse in-house.

Astrid Arts is the customer service and office manager at Little Label, and she shares: ‘By now, we had our own warehouse in Amstelveen, but we were still using the inventory system of the former distributor. Whenever there was a change or order discrepancy, we had to contact the distributor to request changes in the system. This created an inefficient process and a high level of dependency on them.’

Choosing Picqer: an eye-opener

This dependency, combined with the strong growth of the company (including a supplier agreement with Bol.com starting in the fall of 2014), led the Little Label team to decide in mid-2014 to take control and implement their own online inventory management system.

Various inventory management providers were invited to discuss their options. Astrid says: ‘These companies presented large software systems with intensive implementation periods, high costs, and significant investments. We didn’t really know what to do with it, until Picqer was recommended by someone in our network. What an eye-opener! Picqer was a perfect fit for our organization—no fuss, and very simple to use. The pricing also stood out in a very positive way.’

Implementation: quick and easy

Shortly after their first introduction to Picqer, Little Label said “yes” to the new online inventory system. Soon after, Picqer was implemented on-site. Astrid describes the implementation: ‘While other providers quoted months for implementation, with Picqer it was done in one day. The system is so easy to use. We had allocated one day for implementation, but we actually finished in half the time. What a relief, the user-friendliness of Picqer!’

This is how Picqer works for Little Label

Picqer is the backbone of the order process: every paid order is automatically forwarded from the webshop to Picqer. After verifying the address details, orders are closed and Picqer automatically generates a clear picking list. The products are then manually selected from the warehouse. A check is done to ensure the correct product is picked, and this is confirmed in the Picqer system. Picqer then produces a packing slip, generates the shipping label, and creates a Post.nl shipping label. All Little Label needs to do is pack the order and hand it over to the distributor.

‘Working with Picqer is very simple and saves a lot of time. We have control over our inventory, everything is clearly visible, and we can ship a large number of orders in a short period of time. The integration between our Magento webshops and Picqer is incredibly useful: once the shipment is ready, Picqer updates Magento. This allows our customers to always see the status of their order by logging into their personalized online order overview. And every customer automatically receives a shipping confirmation. The best part is that Picqer now includes a Track & Trace code in the confirmation, so customers can track their packages online. This is not only efficient but also ensures we can better serve our customers,’ says Astrid.

Beyond expectations

Little Label’s goal was to operate independently and time-efficiently with their own inventory management. With Picqer, both goals were effortlessly achieved—and more, as Astrid from Little Label shares:

‘In addition to selling through our webshops, we also sell our collections to a select group of retailers. Inventory management and invoicing were previously handled via complex Excel sheets. Time-consuming and not always error-free. With Picqer, those Excel sheets are a thing of the past. We now use Picqer for all our retail orders. The retailer specifies what they want, and we import it into Picqer via an app, from where invoicing is handled. By automating this process too, we save a lot of time and eliminate potential errors.’

Picqer on Little Label

Now it's time to hear from Casper Bakker, co-founder of Picqer. Casper enthusiastically shares his experience with the process and collaboration with Little Label: ‘Speed is the first word that comes to mind. I think first of the positive impact on Little Label’s time efficiency, but also the short period between the first meeting and actual implementation. Even the free trial of our software wasn’t necessary for Little Label: their team immediately and wholeheartedly chose Picqer. Our inventory system was quickly adopted by their employees. After Picqer was implemented in the morning, the first orders were processed by the afternoon.’