"Picqer stands out with its modern and online approach."

About STOQ

STOQ is an e-commerce company that oversees various webshops in the home and interior sector. The webshops are characterized by a specialized approach to niche markets. The webshops focus on the European market and are positioned separately for each country within this market.

The search for a WMS

When e-commerce company STOQ was looking for a new warehouse management system, three aspects were key: active inventory management, strong technical support for the webshops, and a strong preference for a cloud-based WMS. Picqer's online inventory management software is the solution in STOQ's search.

The choice for Picqer

Patrick Peskens, Operational Manager at STOQ: "Before we implemented Picqer at STOQ, we were picking orders for the webshops entirely by hand. For each order, a separate Excel sheet was created. This approach was very (cost-)inefficient and error-prone. The switch to an external warehouse was the moment we decided to fully automate inventory management."

"In the range of online inventory management software, Picqer really stood out for us because of its easy onboarding, relatively low costs, and the seamless integration of the software with our processes and existing systems. What also sets Picqer apart, compared to established warehouse management systems, is its modern, online approach. Now that we’re using Picqer in practice, we also find it very intuitive. Without complicated integrations, we were able to get the system up and running between our webshops and the warehouse."

Picqer and STOQ

"Picqer is now integrated with 13 of our webshops, which run on two webshop systems: Magento and SEOshop/Lightspeed, such as Designstoelen.nl. For all webshops, there is a single central inventory, stored in an external warehouse in Amsterdam. STOQ offers approximately 400 products online, which are often listed on one, but sometimes on multiple of our webshops. In practice, this means that if a chair is ordered on the Designstoelen.nl website, and it’s also listed on Barcelonachair.nl, the inventory for multiple sites needs to be updated in real-time. Picqer makes this possible. Currently, we process more than 500 orders per month, and this number is growing rapidly."

"Additionally, we deal with backorders and a large number of suppliers at STOQ. Picqer's software takes all these factors into account and provides an overview for our organization and for our customers."

What Picqer does for us

"Picqer essentially automates the entire order process at STOQ, from the moment the customer places an order on one of our webshops to the moment the order is shipped. The order is recognized by Picqer, which checks if the product is in stock. It then automatically creates a list for our warehouse so they know what needs to be picked for the respective customer. Once the order is ready, the order process is closed, and the order is processed in the inventory by Picqer. Because Picqer works in real-time, our inventory is always visible, both for ourselves and for our customers, across all 13 webshops."

"On our webshops, we communicate ‘order by 1 PM, receive it tomorrow’. Thanks to Picqer, we can fulfill this promise to our customers. An online order is already at the warehouse within 15 minutes."

"The addition of Picqer to our processes is crucial. Without any human intervention, an order can now be placed on one of the webshops and shipped immediately afterward. The entire process, including communication and administration, is automated by Picqer. Efficiency is maximized, and the opportunity for errors is minimal. The automation of the process and the fact that our inventory management now takes place in real-time online are the main factors contributing to the success that Picqer brings to us."

Casper Bakker, co-founder of Picqer:

"The improvements in automation and efficiency that Picqer’s online inventory management software brings to STOQ make the collaboration with the e-commerce company even more valuable. First and foremost, because the order processes were previously entirely manual, using various Excel sheets. There is also the complexity of managing a large number of webshops and different webshop systems, a high percentage of backorders, and a single inventory in an external warehouse."

"With the experience, feedback, and ideas STOQ provides us, our online inventory management software has been improved in multiple ways, benefiting all of our current and future customers."