Processors and subprocessors
Our software is made in-house and we manage our own servers. We also use external services of partners to process (personal) data. This page shows an overview of the currently used processors and sub-processors.
Processors are used to process customer and user data for Picqer. Subprocessors are used to process data you add to Picqer, for example, data of your customers or suppliers.
We have Data Processing Agreements with all these parties, documenting the way data is processed and secured. These agreements are at least as tight as our agreement with you in the Data Processing Agreement you sign for Picqer.
Most important processors
Amazon Web Services, Inc
Most of our infrastructure is hosted at Amazon Web Services, at datacenters with the European Economical Area.
AWS is ISO 9001, ISO 27001, ISO 27017, ISO 27018, SOC 1 and SOC 2 certified.
Some of our infrastructure is hosted at DigitalOcean, in datacenters with the European Economical Area.
DigitalOcean is ISO 27001, SOC 1 and SOC 2 certified.
We use Front to manage our email addresses such as firstname.lastname@example.org and email@example.com. If you send us an email, the data will be stored in Front.
FrontApp is ISO 27001, SOC 1 and SOC2 certified.
We use Postmark from Wildbit, LLC to send emails to your customers and suppliers from within Picqer. Wildbit uses servers in the USA. Wildbit uses the EU US Privacy Shield Framework and their datacenter is Type 2 SSAE 16 SOC 1 certified.
We use PrintNode to print picklists, shipping labels, location labels and product labels. We send the documents to PrintNode's servers, which in turn send the documents to your computer.
We use HubSpot to manage data of people who are interested in Picqer, and process emails sent to firstname.lastname@example.org. When you send us an email at this address, your data will be collected in HubSpot.Hubspot uses SOC 2 Type II and ISO 27001 certified datacenters.
Errors that occur in Picqer are sent to Bugsnag, to help us discover them as soon as possible. We try to collect the least amount of personal data possible, but sometimes some personal data might be sent along.
We use GoCardless to manage SEPA direct debit payments.
Google Suite (Google LLC)
We use Google Suite for personal email addresses and as storage for internal documents.
MailChimp (Rocket Science Group LLC)
MailChimp is used for our monthly newsletters. They have access to your name and email address.
We keep our financial administration in Moneybird. Your details as a Picqer customer are therefore stored in Moneybird.
Papertrail (Solarwinds Woldwide LLC)
Logs are sent to Papertrail, to help us track events and help solve bugs. Sometimes personal data is sent along.
Slack (Slack Technologies Inc.)
We use Slack for our internal communications. We do not share personal data via Slack, but in case this might happen, we have an agreement on security and privacy.
Stripe (Stripe Payments Europe, Ltd)
We use Stripe to process SEPA direct debit and credit card payments.