How do addresses and regions work?
Every order in Picqer has 2 addresses: a shipping address and a billing address. Additionally, you can save an address for your customers, and save sender addresses for creating shipment labels for carriers.
Address fields
Each address contains the following fields:
| Name | For a company, this is the company name. For a person, it’s their first and last name. |
| Contact Name | If it’s a company and you have a contact person, use this field. |
| Address | This is the full address, including the house number and house number extension. |
| Address 2 | This is additional address information used in some countries, such as the building name or neighborhood. |
| Postal Code | The postal code of the address. |
| Region | The region of the address is only required in certain countries. Therefore, you’ll only see this field for specific countries. The name of the field may also change based on what it’s called in that country, such as state in the US or province in Canada. |
| Country | The country of the address. |
Addresses from stores
When Picqer imports an order from a store, we automatically transfer the address. By default, the full address, including the house number, arrives on the first address line. There is nothing to set up for that.
Does the house number of an imported order end up on the second address line, separate from the street name? Then your store or a checkout app puts the house number in a separate field. Only in that case, turn on the setting 'House numbers on separate address line'. Go to Settings > Stores, open your integration and expand 'Advanced' in the 'Orders' section. Select 'Yes, the house number is on the second address line'. When importing, Picqer then appends the second address line to the first, for both the shipping and the billing address. Everything on the second line comes along, including a floor or a name. If the address is already on one line, nothing changes.
The setting applies to orders you import from then on. To fix an order that is already in Picqer, edit the address on the order itself. The setting is available for Shopify, WooCommerce, Magento 1, Magento 2 and Shopware 5.
Addresses from the API
If you submit orders via the API, please provide the address as complete as possible, including the region. Always use the two-character ISO country code for the country.
Address validation
Picqer does not check if the address is correct. Any combination you enter as an address will be accepted by Picqer. However, shipping carriers do check the address before generating a label. This means you may sometimes receive an error message indicating that the address is incorrect when you create a label.
If you want to avoid this, you can choose to validate addresses when the customer enters them in your store.
