Cancel Picqer subscription
Of course we would rather have you stay, but we also make leaving Picqer as easy as possible. This article explains what happens to a trial account, how to cancel a subscription and how to get to your data afterwards.
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Trial account
You do not need to cancel a trial account. It stops by itself after 14 days and we do not charge anything. We only ask for payment details once you start a subscription afterwards. The rest of this article is about cancelling a running subscription.
Notice period
You can cancel until the last day of your subscription period, so up to 1 day before your new period starts.
Did you start your subscription on 3 September? Then you can cancel every month up to and including the 2nd. Your next period starts automatically on the 3rd.
Cancelling
You cancel Picqer by sending a message to the Picqer Support team with the date (and preferably also the reason) of cancellation.
Only an administrator of the account can cancel, using an email address we know. You will receive a confirmation from us with the end date of your subscription.
Using Picqer after cancelling
You can use Picqer until the end of your last subscription period. Does your period run until 3 September and do you cancel on 18 August? Then you can still sign in up to and including 2 September. On 3 September, Picqer closes your account automatically.
We keep your data for a while after that, in case you decide to continue with Picqer after all. A few months after your cancellation, we delete all your data, as described in our privacy statement.
Downloading your data
Want to keep your data from Picqer? Download it in the last days of your subscription. Once your account is closed, you can no longer access it.
You can export most data to Excel, such as products and customers. All data is available through the API, although that requires some technical knowledge.
