Changes locations Shopify

Do you have multiple Shopify locations? Then something may change for you.

This only applies in the following situation:

• You have multiple Shopify locations
• You have orders (or products) for locations other than the location set in Picqer

Current situation

The location that was set as the main location in Shopify at the time of installation is used to synchronize inventory and create shipments. However, we import orders and products from all locations in Shopify.

New situation

On March 9th, this will change. Picqer will only import orders and products that are linked to the location managed by Picqer.

It is now possible to adjust the location managed by Picqer yourself. A new setting is available in the webshop settings. The setting "Location to be managed" can be found under "Synchronization" in the webshop settings.

With this change it will be easier to use a separate location in Shopify for sales from a physical store for example. These orders will not be imported in Picqer.

FAQ

How do I check which location is set in Picqer?

Go to the webshop settings and you will find the location under the "Location to be managed" setting.

What if I still want to import order lines from other locations into Picqer?

This will no longer be possible from March 9th, due to changes in the Shopify API that make it impossible to continue supporting the current functionality.

Can I create a second Shopify integration, so I can choose a second location?

Unfortunately this is not possible. You are only able to connect to a Shopify webshop once.

An order has the status 'ignore until updated'. What should I do to import it?

This order only contains products and orders that are linked to a Shopify location other than the Shopify location configured in Picqer. If this is intentional, then no action is required.

If you do need to import the order, update the location for the products and/or orders in Shopify to allow the order to be imported. In many cases this will happen automatically when a change is detected on the order. You can also manually restart the import by clicking "retry" on the Order statuses overview.

Contact

Please contact us if you have any further questions.