Support

Switching to another store

When you switch to a different or additional store, you create a new connection in Picqer. In this article, we explain what to consider when transitioning to a new store.

Why switch to a new store?

You might find yourself in one of the following situations:

You see advantages in a different store platform compared to your current one.
You manage multiple stores across one or more platforms.
Your platform is being updated, resulting in a new connection.
You are collaborating with a new developer who prefers to start fresh.

Note: for testing your Picqer account, you can request a test environment. We don't recommend creating an additional store connection in your regular Picqer account for this purpose.

Beforehand

SKUs

Make sure that the SKU's in your new/different store match the SKU's you were already using.

API Keys

If you have external API connections with Picqer (for example, for purchasing or accounting), check with the administrator of the connection about any potential impact. In most cases, transitioning to a new store does not affect the API keys in Picqer, as long as the SKU's and consequently the product ID's in Picqer remain the same.

Old Orders

You may choose to transfer old orders to the new store. Ensure that the old orders are marked as completed in the store to avoid duplicates in Picqer.

Connecting

Connect New store (Replacing Old Connection)

Connect the new store preferably during a quiet period for order imports and processing.

Process as many orders as possible beforehand. Ideally, there should be no pending orders in Picqer.

Deactivate the current connection here: https://redirect.picqer.com/config/webshops/{storeid}. At the bottom of the page, you'll find the 'deactivate store integration' button.

Connect the new store. In our help center, you can read how to establish the connection for each store.

Afterwards

Once the connection is established, you will perform a few (check) steps:

Check in Picqer for any open orders that were imported from the old store connection. If there are any, process them in Picqer and manually mark them as 'completed' in the old store connection.
Look for new orders in the old store that have not been imported into Picqer. Manually enter these orders in the new store so that Picqer can import them.
Perform an inventory push from Picqer to the new store. We can carry this out for you upon request.

Differences per store platform

Investigate the options per carrier for each store beforehand. More information can be found on our help page Shipping Options per store.
Some settings in Picqer vary per store platform.
Importing new products: the product details that Picqer can retrieve vary by store. Not all stores have the same standard fields.
Forwarding shipments: you can read more about this below.

Shipments

Pushing shipments to the store varies per store platform:

WooCommerce: Picqer sends track & trace information back to the store as a note. WooCommerce does not recognize shipments. Once all information has been sent, Picqer marks the order as 'complete' in WooCommerce.
Magento: (partial) shipments are recognized by Magento. As long as the order has not been fully shipped, it remains in 'processing' status. Only when Magento has received a shipment for all products does the order status change to 'complete'.
Lightspeed: recognizes shipments but not partial shipments. Only after the order is fully shipped can Picqer provide the correct status to Lightspeed.
Shopify: (partial) shipments are recognized; Shopify automatically updates the order status when it is fully shipped/fulfilled. Picqer creates a new fulfillment for each shipment but does not make any changes in Shopify itself.
Shopware: recognizes 'partially shipped' and 'shipped' statuses. Picqer sends track & trace information with each shipment but does not communicate which products have been shipped.
CCV: shipments are recognized in CCV, but not partial shipments. Picqer only includes track & trace with the first shipment.
Bol.com: when the order is shipped, it is reported as dispatched on Bol.com, including the tracking code and chosen carrier.

Picqer registers from which connection an order arrives. Shipments can only be returned to this store.