Switching to another store
When you move to a different store platform, you create a new connection in Picqer. The old connection stays active until all of its orders have shipped, so stock and shipments stay correct.
Want to add a store alongside your current one? Read more about connecting multiple stores.
On this page
Preparation
SKUs
Make sure the SKUs in your new store are the same as in your current store. Picqer recognizes existing products by their SKU. If a SKU is different, Picqer imports it as a new product.
API integrations
Do you have your own integrations with the Picqer API, for example for purchasing or accounting? In most cases they won't notice the switch, as long as the SKUs stay the same. The products in Picqer then keep the same ID. If you're not sure, check with whoever manages the integration.
Old orders
Moving old orders to the new store? Make sure they are marked as completed there, so they don't end up in Picqer twice.
Connecting
Connect the new store alongside the old one first, with importing still switched off. That way you know the connection works before you switch. Keep the old connection active until all of its orders have shipped. Picqer always sends a shipment back to the store the order came from, and a deactivated connection no longer sends anything.
Connect the new store. You can read how to do this for each store under connecting your store. In the settings, switch off 'Import orders', 'Send stock changes to the store' and 'Push shipments'.
Under 'Initial stock new products', choose 'Use 0 as initial stock'. Picqer skips products whose SKU already exists in Picqer during the import, so their stock stays the same. New products start at 0 rather than taking the stock level from the new store.
Make the switch at a quiet moment if you can. For the new store, switch on 'Import orders', 'Send stock changes to the store' and 'Push shipments'. Then send all stock to the new store in one go via 'Actions' > 'Push stock'.
For the old connection, switch off 'Import orders'. Leave the connection active otherwise, so orders that are still open get their shipment sent back to the old store.
Is the old store getting a different address, for example because the domain moves to the new store? Then update the address under 'Connection settings' for the old connection.
Once all orders from the old store have shipped, deactivate the old connection via 'Actions' > 'Deactivate store'. If nothing was open at the time of the switch, you can do this right away.
After the switch
- Check whether any orders came in on the old store that aren't in Picqer. Add those to the new store manually, and Picqer will import them from there.
- Did the old connection use linked product fields or order fields? Set them up again for the new connection. Someone with technical knowledge or our support team can check whether a field can be retrieved automatically from the new store.
Differences between stores
Shipping options
Special shipping options, such as pickup points, depend on the combination of store and carrier. Check beforehand which options your new store supports in shipping options per store.
Product details
Which product details Picqer retrieves when it imports a new product differs per store. Not every store has the same standard fields.
Shipments
How a shipment ends up in the store differs per platform:
- WooCommerce: Picqer adds the track & trace as a note on the order for every shipment, because WooCommerce has no shipments. Once the whole order has shipped, Picqer sets it to 'completed' in WooCommerce.
- Magento: Magento recognizes shipments and partial shipments. Until everything has shipped, the order stays on 'processing'. Only when Magento has a shipment for every product does the order get the status 'complete'.
- Lightspeed: Lightspeed allows one shipment per order, so Picqer only sends the shipment once the whole order has shipped.
- Shopify: Shopify recognizes shipments and partial shipments. Picqer creates a fulfillment for each shipment, and Shopify updates the order status itself once everything has shipped.
- Shopware 6: Shopware recognizes the statuses 'partially shipped' and 'shipped'. Picqer sends the track & trace with every shipment, but doesn't pass on which products were shipped.
- Shopware 5: Shopware 5 allows one shipment per order, so Picqer only sends the track & trace once the whole order has shipped.
- CCV Shop: CCV has no partial shipments. Picqer marks the order as shipped with the first shipment, and sends the track & trace with every shipment.
- Bol: Picqer reports the order to bol as shipped, with the tracking code and the chosen carrier.
