Contact for urgent matters

For regular support, we are available on workdays from 9 am to 5 pm CET. You can reach us by email at support@picqer.com and you usually receive an answer within 1 business day.

Outages

Almost all types of outages in Picqer are recognized automatically and our team is notified immediately, 24 hours a day. We will solve the problem as quickly as possible. In most cases you do not need to contact us for that.

Known incidents are listed on our status page.

Reporting an urgent issue

Need our help urgently, inside or outside office hours? Click 'Help and feedback' in Picqer and check 'This is urgent'. We will try to help you as soon as possible.

Examples of urgent issues

Issues we want to help you with as quickly as possible include:

• Anything that stops you from shipping orders right now
• Anything that stops your store from receiving orders right now
• Your store integration is not working
• You cannot create shipments