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Connect Lightspeed via the App Store

With the official Picqer app in the Lightspeed App Store, all your Lightspeed stores sync with Picqer automatically.

If you use Lightspeed Omnichannel, you can't install apps for stock management. Read more in Warning about Lightspeed Omnichannel.

What the integration does

The app sets up the settings in Lightspeed and Picqer for the integration.
Picqer sends changes to your stock to Lightspeed right away. Once connected, Picqer is leading for stock.
New orders in Lightspeed come into Picqer right away.
If you cancel an order in Lightspeed, Picqer cancels it too.
Picqer imports products that are in Lightspeed but not yet in Picqer.
When you ship an order from Picqer, Picqer sends the new status and the tracking code to Lightspeed.

The integration costs €4.95 per connected Lightspeed store per month.

Connect Lightspeed

Go to the Picqer app in the Lightspeed App Store and click 'Install app'.

As an extra check, enter the username and password of your Lightspeed back office and click 'Next'.

You see which permissions the Picqer app needs in Lightspeed. Click 'Grant access' to give Picqer access. You then continue to Picqer.

Choose whether to create a new Picqer account or connect your existing account. Enter the subdomain of your Picqer account, the same one you log in with, and click 'Log in'. If you aren't logged in yet, Picqer first asks for your username and password.

Once your store is connected, you set up the integration. By default, Picqer only imports products and orders, and doesn't send shipments or stock changes to your store yet. That way you can test that everything works. Also choose here how Picqer builds product names (see Product name), because Picqer imports your products with those names when you activate the store.

Click 'Save'. You see a summary of the main settings and what will happen. Click 'Activate store' to activate the integration.

Everything working? Then switch on 'Send stock changes to the store' and 'Push shipments'.

Importing products

Picqer only imports products that have a unique SKU in Lightspeed.

When you activate the integration, Picqer imports your products. If an order later contains a product that isn't in Picqer yet, Picqer imports that product too. With 'Actions' > 'Import products' you fetch all new products at once.

For each product, Picqer imports:

Product code/SKU
Name
Description
VAT group
Price
Weight
Supplier
HS code
Barcode (if the attribute in Lightspeed is linked to the barcode field in Picqer)
Supplier product code (if the attribute in Lightspeed is linked to the field in Picqer)
Linked product fields

Picqer also imports:

Stock: the stock level in Lightspeed at that moment, if 'Initial stock new products' is set to 'Use stock levels from store'. Otherwise a new product starts at 0.
Images: in the order they have in Lightspeed.

Product name

You set how Picqer builds the name of a product from Lightspeed when you set up the integration, before you activate the store. When you activate it, Picqer imports your products, and a product keeps the name it gets at that moment.

Add product name to variants: for a variant, the product name goes in front of the variant name, such as 'T-shirt Red' instead of just 'Red'.
Prepend brand name to product name: the brand from Lightspeed goes in front of the product name.

If you change these settings later in Settings > Stores > your Lightspeed store, they apply to new products. You change the name of a product that is already in Picqer in Picqer itself, per product or in bulk with Importing products using Excel. Or contact support for help.

With 'Product name for orders' you also choose whether an order gets the product name from Picqer or the name from the Lightspeed cart.

Importing orders

Picqer imports orders from Lightspeed that haven't been shipped yet (status processing_awaiting_shipment). You set in Picqer which orders those are:

Only paid orders.
All orders, including unpaid ones.
All orders that are eligible for shipping, such as paid orders and cash on delivery.

Picqer only imports orders that changed in the last 12 hours. Right after you connect, it can happen that nothing comes in yet, because you have no recent orders that still need to be shipped. As soon as a new order with the right status comes in, it appears in Picqer automatically. Orders you create in Picqer yourself don't go to Lightspeed.