Pausing orders and picklists

Pausing allows you to set aside orders and picklists when they can't be processed further due to a problem. Paused orders and picklists appear in the "Paused" tab on the overview pages, along with the reason. This makes it clear to everyone what needs to be processed and what requires extra attention.

Pausing an order

You might pause an order if, for example, the customer's address is incorrect, or if the customer contacts you to make changes to the order.

• When you pause an order, the underlying picklists are also paused.
• This applies to both current open picklists and picklists that will be created in the future, for example after processing backorders.
• Fulfillment customers can also pause and resume orders through the fulfillment portal.

Pausing a picklist

You can pause a picklist if a problem occurs during picking, packing, or shipping. For example, if you can't find a product from the order or if creating the shipment fails due to missing address information. When pausing a picklist, you can also immediately print an internal label with the reason as a note.

• If a picklist is part of a batch, it's removed from the batch when paused.
• Paused picklists aren't included when creating new batches.
• Paused picklists are unassigned from the assigned user.
• A paused picklist can't be snoozed, shipped, or closed.

What's the difference with snoozing?

Snoozing is meant for picklists you want to process later, and you already know when that will be. For example, if you want to ship something on a specific date.

Pausing is intended for problem cases that shouldn't or can't be processed yet. Often, you don't know when this problem will be resolved.

While a snoozed picklist can still be processed at that moment, a paused picklist can only be processed after it has been resumed.