Frequently Asked Questions about Sendcloud
What amount is used for insured shipping?
When you send a package insured via Sendcloud, Picqer will provide the total purchase value of the products to Sendcloud. If a product does not have a purchase value, Picqer will use the sales price. For virtual compositions, we use the value of the composition, not the individual parts.
DHL labels are larger than A6 size, are they automatically resized?
No, when you choose DHL labels with a non-standard size, you will need to use longer labels in your printer. Picqer does not resize to A6, as scaling could make barcodes unreadable.
I get the error message "Invalid shipment.id". What does this mean?
In most cases, the address is not valid for the selected shipping method. For example, if you are trying to send a package to Germany using a shipping method that is only allowed within the Netherlands.
Which profile should I select in Picqer for shipments to a pickup point?
When we receive a pickup point via the SendCloud plugin in your shop, the correct method is automatically selected. It doesn't matter which SendCloud profile you use in Picqer to create the shipment. The options in the profile are ignored. Make sure you've selected "standard" as a contract in your shipping profile.
At this time, it is not possible to choose a specific carrier method. The first method provided by SendCloud that is suitable for the weight of the pick list is used to send the shipment to the pickup point.
Why doesn't the pickup point from Shopify come through to Picqer?
Picqer picks up the pickup point your customer selects at checkout. This works on Shopify Advanced and Plus, and on Shopify Grow with CCS, see shipping options per store.
If your customer selects the pickup point after payment, or Sendcloud assigns one automatically afterwards, Picqer has already imported the order and the pickup point doesn't come through. So turn off 'Auto-assign a service point' in your Shopify integration settings in Sendcloud.
