WooCommerce Frequently Asked Questions

WooCommerce does not have a separate field for shipments, so Picqer adds the track & trace code and tracking link as a "note" to the order in WooCommerce. If the "notifications" setting is enabled in the WooCommerce integration in Picqer, the customer_note for that "note" will be set to "true," and this information will be visible in the WooCommerce customer portal below the order. The customer will also receive an email from WooCommerce containing the track & trace information.

For each shipment you create, Picqer will add a note to the order in the shop with the track and trace code and link. Once the entire order has been shipped in Picqer, Picqer will update the order status in the shop to "Completed."

If you get the error that the webhook cannot be created, Picqer probably doesn't have the necessary permissions to manage webhooks via the API. Check whether the user for whom you created the API key still exists and has the correct permissions. Also, verify that the API key still has "Read/Write" permissions.

It could also be that Picqer is not allowed to make POST requests to the WooCommerce API. Contact your hosting provider to allow POST requests.

This depends on the settings in the webshop connection. In the synchronization settings of the webshop connection you can specify when orders should be imported into Picqer.

If you choose to import orders without expected orders, we will import the orders that are marked as "processing" in WooCommerce.

If you choose to import orders including expected orders into Picqer, we will also import orders that are marked as "on-hold" and "pending" in WooCommerce. We then check the order status in WooCommerce, and as soon as it is "processing," we will process the order in Picqer. The order will then move from "expected" to "processing," and pick lists (or backorders) will be created in Picqer.

This automatic status change in Picqer is optional, as you can also choose to create orders in a draft status in the webshop connection settings, so you can edit them before processing.

Picqer only supports the standard order statuses provided by WooCommerce. If you add additional statuses, Picqer will ignore orders with those statuses. Once the order returns to a recognized status, Picqer will perform the corresponding actions.

When an order is canceled in WooCommerce, it is also automatically canceled in Picqer. If the order has not been picked yet, this happens automatically. If it has already been partially picked, a notification will appear in Picqer, so you can take action.

No, this plugin is not supported because it modifies the behavior of the WooCommerce API, which is not compatible with the default behavior of the API.

Yes, Picqer supports the standard WooCommerce Product Bundles plugin. When a product bundle is ordered, Picqer adds the individual components as separate product lines in the order in Picqer. The bundle SKU itself does not need to be in Picqer. For more information on this, see our separate help page.

If stock is not being updated or orders are not changing status, it could be that your server does not support 'PUT' requests. Some hosting providers have this feature disabled by default. This type of request is necessary to make changes to your shop via the API. Contact your web developer or hosting provider to enable 'PUT' requests.

Some caching plugins for WooCommerce also cache the API. As a result, Picqer does not receive the most up-to-date version of an order but instead gets an outdated version from a few minutes or hours ago. Data in the API should never be cached; Picqer requires the latest data to function correctly.

See the page Shipping options per webshop for an overview of all supported carriers and options for WooCommerce.