New Integration: Sendcloud Shipping Intelligence
Connect Sendcloud Shipping Intelligence to Picqer to optimize your delivery experience. With order data from Picqer, you can track shipments and carrier performance in real time.
You can establish the connection via Sendcloud. Please contact your Sendcloud representative for assistance.
About Sendcloud Shipping Intelligence
Shipping Intelligence (formerly known as Tracey) is a standalone module from Sendcloud. The module can also be used if you don't use Sendcloud shipping labels.
By integrating Shipping Intelligence with Picqer, shipment data such as order details and Track & Trace information are automatically exchanged. Using this data, Shipping Intelligence provides a real-time overview of all your outgoing shipments. At a glance, you can see the status of each shipment, including any issues like delays, damages, or address errors.
Additionally, you can integrate Shipping Intelligence with your customer service platform, such as Trengo, Freshdesk, or Zendesk. This allows you to automatically create support tickets for shipment-related issues. Your customer service team can then immediately (and possibly automatically) inform the customer about their shipment status.
Furthermore, the data is used to provide insights into carrier performance, making it easier to compare different carriers.
Benefits of Sendcloud Shipping Intelligence
- Work smarter and more efficiently with your customer service, reducing time spent on "Where is my order?" inquiries by 20%.
- Reduce the number of incoming questions about shipment status by 30% to 50% through proactive communication.
- Easily select the right carrier(s) and strengthen your negotiating position with various reports on the delivery performance of both your own and other carriers.
Integrating Sendcloud Shipping Intelligence with Picqer
First, generate an API Key in your Picqer account. Share this Key, along with your Picqer account URL, with your Sendcloud contact person. Your account will be set up for you, and together you will configure the carriers and settings so you can get started quickly!
Shipping Intelligence supports over 60 carriers across Europe and worldwide. If your carrier is missing, let your Sendcloud contact person know.
