Templates and order confirmations

Alongside the recently launched shipping notifications, today we’re introducing automatic order confirmations. With this feature, Picqer automatically sends an email to your customer confirming that their order has been received.

Dynamic content

You can fully customize the message text, just like with shipping notifications. Including ‘if-then’ conditions that let you adjust the content based on things like available stock or shipping method.

You can edit the text under Settings > Templates > Your template > Order confirmation. If you set the email to "Active" there, it will be automatically sent for every new order.

Prefer to send confirmations manually? That’s still possible from the order page. Just keep the Order Confirmation email in the template set to "Inactive" so it won’t be sent automatically.

Multiple templates

Do you have a Team plan or higher? Then you can now add extra templates. This allows you to create a different template for each webshop, for example.

Each template can have its own layout for documents like picklists and packing slips, and you can customize the content of your emails.

This helps you keep your customers even better—and more beautifully—informed about the status of their order.