Shipping notifications

The shipping notification is the email Picqer automatically sends your customer when you close a picklist. It lets your customer know the order is on its way, whichever system the order came from.

How it works

• For each template, you choose whether Picqer sends a shipping notification.
• Picqer sends the email 5 minutes after you close the picklist. If you created the wrong shipment, cancel it within those 5 minutes and create the right one. Your customer then only gets the email about the right shipment. Cancelling in Picqer only removes the link between the label and the picklist. You cancel the label itself with the carrier. Read more in Cancel shipment.
• The email goes to the email address on the order. If the order has no email address, Picqer doesn't send a shipping notification.
• Picqer sends 1 email per picklist. If an order has multiple picklists, your customer gets multiple emails.
• The email has a default design. You change the text and add your logo in Templates.

Dynamic text

Put a placeholder between double curly braces and Picqer fills in data from the order, the picklist or the shipment.

Example

becomes

Available placeholders

• picklist.idpicklist
• picklist.picklistid Picklist number in Picqer, such as P2016-1016
• picklist.idwarehouse
• order.idorder
• order.orderid Order number in Picqer, such as O2016-1029
• order.reference Customer's reference or the order reference from the source system
• order.webshop_id Order number from the store, only if the order came from a store
• delivery_address.name
• delivery_address.contactname
• delivery_address.address
• delivery_address.address2
• delivery_address.zipcode
• delivery_address.city
• delivery_address.region Region or state
• delivery_address.country 2-letter ISO country code, such as NL
• telephone
• emailaddress
• order.created_at Date and time the order was created
• company.name Company name of your Picqer account
• status_page_url Link to the public status page of the order
• products.count Number of product lines on the picklist
• products.sum Number of products on the picklist
• products.products List (array) of the products on the picklist
  • idproduct
  • productcode
  • name
  • amount Number of units shipped
• has_shipment true if the picklist has a shipment, false if you closed the picklist without a shipment or cancelled the shipment
• shipment.idshippingprovider
• shipment.providername Name of the shipping provider as you set it up in Picqer
• shipment.public_providername Official name of the carrier, such as PostNL
• shipment.trackingcode Tracking code from the carrier
• shipment.trackingurl Link to the carrier's tracking page
• shipments List (array) of all shipments that aren't cancelled, with the same data as shipment. The first shipment is also in shipment.
• single_shipment true if the whole order was shipped at once, false if the order is split over multiple picklists or still has backorders

Conditions

Use conditions to show different text in the email depending on the order status.