Trengo integration: offer omnichannel customer service

With the shared team inbox from Trengo, you can connect all your communication channels (including social media) to one central inbox. From email and phone to live chat, WhatsApp, and Facebook—your customer service team no longer has to monitor every channel manually, saving a lot of time. With the new Picqer + Trengo integration, you can now also access warehouse information directly from your inbox.

Trengo’s omnichannel inbox

More and more customers expect an omnichannel experience when contacting a webshop. That means being available through their preferred channels, without compromising the quality of service. The support you provide via WhatsApp or Facebook Messenger should be just as strong as via email or phone.

But where do you find the time to monitor all those channels? How do you make sure no message gets overlooked? And how can you respond quickly without sacrificing quality? Trengo helps bring clarity to this process.

Trengo is a shared omnichannel inbox that combines all your communication channels in one place. Your team always maintains a clear overview and no message slips through the cracks. You can also chat with colleagues within the inbox to solve customer issues together. Trengo can connect to email, phone, WhatsApp, Facebook Messenger, Twitter, and more.

Picqer + Trengo integration

At Trengo, we believe customer service teams should focus as much as possible on the customer. A good conversation only happens when there’s no distraction. That’s why we love any opportunity to streamline communication—and we were immediately excited to partner with Picqer.

With the new Picqer integration in Trengo, communicating with customers becomes even more efficient. If a question comes in about an order status or delivery address, that information is instantly available in the Trengo inbox. You no longer need to search in Picqer. This means you can provide accurate information faster—beneficial for both you and the customer.

Benefits of the Picqer and Trengo integration:

• Save time: No more switching between Trengo and Picqer to answer customer questions. All order information is directly available.
• Clear overview: Manage all communication in one inbox. See when someone contacts you via multiple channels.
• Higher customer satisfaction: Respond faster with the right information.

Read the support article to get started with the integration between Picqer and Trengo.