Returnless integration
Connect Returnless to Picqer and optimize your return process. Automate workflows, gain insights, and manage returns from one central location.
What is Returnless?
Returnless is a return solution that automates and optimizes your return process. Through a personalized return form, customers can register returns themselves by simply entering their order number and email address. The order is then loaded in real-time from Picqer. Customers select which products to return, the reason, and their preferred carrier. They immediately receive a return label. All this return information is available in your return portal and in Picqer, allowing you to process returns quickly and easily.
More information about this integration can be found at Returnless.
What can this integration do?
- The return is automatically pre-registered in Picqer after the customer creates a return using your Returnless return form.
- When the return package arrives at the warehouse, you can scan the barcode on the shipping label. Your customer receives a notification, and your warehouse staff sees the return immediately in Picqer.
- After inspecting the items, the inventory is automatically updated for items that can still be sold.
- When the return status is updated in Picqer, it automatically syncs with Returnless and vice versa. This is useful when a package is received and approved for refund within the Returnless account.
- Internal messages created in the Returnless platform are also visible in the Picqer platform as comments. This is helpful when customer service has added notes while creating a return.
- For products made up of multiple components stored in different pick locations, you can choose to display them as a bundled product or as individual items in the return form.
