Backorders

As soon as a new order is received in Picqer, Picqer checks whether all products are in stock and if a picklist can be created. It’s possible that an ordered product is not immediately available from stock. In this case, Picqer creates a backorder.

Backorder

A backorder is an order that cannot yet be fully processed because not all products are in stock. As long as stock is insufficient, the order remains in backorder. To process the backorder, you need to create a purchase order with a supplier.

All backorders can be found on the left side of your screen under the 'Backorders' tab. In the backorder overview, you will see three buttons in the top-right corner:

• Export backorders: export all backorders to an Excel file.
• Run AutoSplit again: Move all unavailable backorders to another warehouse that has available stock. For orders with AutoSplit turned off, we move the backorders to the warehouse with the largest number of available products from the order. For orders with AutoSplit turned on, we move the backorders to the different warehouses, depending on where stock is available.
• Process backorders: process all backorders that now have sufficient stock.

Within your backorder overview, you can filter by status, date range, etc.

Processing Backorders

Once the products for the order are back in stock, process the backorders and create a picklist. Picqer never processes backorders automatically. You decide when Picqer should convert backorders into picklists.

Cancel Backorder

If you view the backorders of an order or product, you can click on "Cancel backorder" on the right side of each backorder.

When you cancel a backorder, it disappears, and in the order, you will see that this product has been canceled.