Backorders

A backorder is an order that Picqer can't fully deliver yet, because not all products are in stock. Picqer creates a backorder automatically when a new order comes in and there isn't enough stock to create a picklist.

Picqer always allows backorders. Don't want customers to order products that are out of stock? Set that up in your store.

Backorder overview

You'll find all your backorders under Backorders. An order stays there for as long as there isn't enough stock. To be able to deliver the backorder, you create a purchase order with a supplier.

At the top right of the overview, you'll find three buttons:

• Export backorders: exports all backorders to an Excel file.
• Run AutoSplit again: moves all unavailable backorders to another warehouse that has stock available. If AutoSplit is off for the order, the backorders go to the warehouse where most products from the order are available. If AutoSplit is on, Picqer spreads the backorders across the warehouses that currently have stock.
• Process backorders: processes all backorders that now have enough stock.

You can filter the overview by status or date range, for example.

Expected delivery date

The 'Expected' column shows when a backorder is expected to be available. Picqer looks at the open purchase orders for the product, in order of delivery date, and takes into account the backorders that are ahead in line. The date you see is the delivery date of the purchase order that brings in the last products needed. If the product has its own delivery date on the purchase order, Picqer uses that one.

If not enough has been purchased yet, you'll see 'Not yet purchased'. If the purchase order has no delivery date, you'll see 'Availability date unknown'.

When you change a delivery date or create a new purchase order, it can take up to 15 minutes for the new date to show on the backorder.

Process backorders

As soon as the products for an order are back in stock, Picqer turns the backorders into picklists. This happens automatically or manually. Read more about turning backorders into picklists.

Cancel a backorder

When you view the backorders of an order or a product, click 'Cancel backorder' next to the backorder on the right. The backorder disappears and the order shows that the product has been cancelled.