Converting Backorders into Picklists
When an ordered product is out of stock, it is marked as a backorder. Once the product is back in stock, Picqer can convert the backorder into a picklist for delivery.
You can let Picqer process backorders automatically, or decide yourself when it happens.
On this page
Process backorders automatically
With the 'Process backorders automatically' setting, Picqer creates picklists from backorders for you. Picqer checks every 15 minutes whether there is enough stock, so you do not have to click 'Process backorders' yourself.
You'll find this setting in your general settings, under the 'Backorders' heading. You have three options:
- 'Yes, also for partial deliveries (using AutoSplit)': Picqer creates a picklist as soon as a product is available. An order can go out in several deliveries.
- 'Yes, but only when the entire order is in stock': Picqer waits until every product in the order is available and then creates a picklist. This applies to all orders, including those with AutoSplit turned on.
- 'No, process backorders manually': you decide when Picqer creates picklists.
Process backorders manually
You can view all open backorders from the main menu. Click 'Process backorders' to create picklists. Picqer first shows you how many picklists this will produce. Narrow the selection with the 'Warehouse', 'Supplier', 'Fulfilment customer' and 'Only products received today' filters. Set a maximum under 'Amount of picklists'.
Picqer takes the AutoSplit setting per order into account. With AutoSplit turned on, the order gets a picklist for the products that are available. With AutoSplit turned off, Picqer only creates a picklist once every backorder in that order is available.
Create a picklist for one order
You can also convert the backorder(s) for a specific order into a picklist. This will not affect backorders from other orders. Even if AutoSplit is turned off for this order, you can still create a picklist for the products that are already in stock.
Click 'Create picklist' in the order. Picqer will generate a picklist with all the backordered products that are in stock.
As you can see by the green checkmark, the product in the backorder is now in stock. If you click 'Create picklist', Picqer will generate a picklist for 2 units of 'Primo Endurance Tank-XS-Yellow' and the backorder will disappear.
