Templates

With templates in Picqer, you personalise all outgoing communication. You manage templates in Settings > Templates.

PDF documents

You can personalise these PDF documents:

• Order confirmations
• Picklists
• Packinglists
• Purchase orders
• Returns

Change background

Use your own logo or letterhead as the background of the document.

For the best result, create a JPG image in A4 size with your logo where you want it. Then upload it in Picqer as the background of the PDF.

Edit text

Each document has a table of products. You add text above and below that table. Read how to format that text in Formatting text with HTML.

Change layout with CSS

You change the layout of the PDF documents by adding your own CSS to the templates. Read how in Styling PDF documents with CSS.

With the CSS assistant you don't have to write the CSS yourself. You describe in plain language what you want to change.

Emails

You can personalise these emails:

• Shipping notification
  Picqer can send it automatically after you close the picklist. Optionally with the packinglist attached as a PDF.
• Order confirmation
  Picqer can send it automatically as soon as an order goes into processing, or you send it manually per order. With the order confirmation attached as a PDF.
• Purchase order
  You send it manually per purchase order. With the purchase order attached as a PDF and an Excel file.
• Return status update
  You send it manually when you change the status of a return.

Change image

You can show an image in the header of the emails. Picqer resizes the image to fit within 200x200 pixels.

Change sender

You can change the name and email address of the sender. If the domain of that address is a verified sender domain in Picqer, we send the email from your own address. If it is not, the 'from' address is notifications@picqerapp.com and we use your address as the 'Reply-To' address. That gives the best chance of successful delivery.

Read how to verify a domain in Use your own domain for sending emails.

Language

For each template, you can create a Dutch and an English version. Picqer only sends the Dutch version for orders with the Netherlands as the delivery country. For all other countries, Picqer uses the English version.

Want the other language for an order, such as Dutch for orders to Belgium? Create an order rule with the action 'Select language'. Picqer uses that language for the order confirmation and the shipping notification of that order.

Make sure a template is available in both languages if you also ship orders outside the Netherlands.

Want to send emails in another language? Contact Picqer support.

Edit text

You change the subject and content of the email yourself. For this you use placeholders, which Picqer replaces with the details of the order, purchase order or return when it sends the email.

The placeholders differ per type of email:

• Shipping notification
• Order confirmation
• Purchase order
• Return status update

With conditions you adjust the text to the situation. Read how in Conditions in emails.

With filters you change a placeholder before Picqer puts it in the email, such as a name in capitals. Read more in Filters in emails.

Assigning templates

Picqer automatically picks a template for every order. You decide which one like this:

• Default template: Picqer picks this template when nothing else is set.
• Per store: choose the template in your store settings.
• With rules: an order rule with the action 'Select template' picks the template based on the conditions you set.
• Per fulfilment customer: choose a default template when you edit the fulfilment customer.