Sending Return Status Updates

From the Returns section, you can send the customer a 'return status update'. This is an email containing an update on the status of the return.

How it works

• When you change the status of a return, you can choose to inform the customer.
• Status updates are only sent when a valid email address is filled in for the return.
• The email has a default layout, but you can customize the text and add your own logo using Templates.

Dynamic Text

You can place placeholders between double curly braces. These will be replaced by Picqer with data from the order, picklist, or shipment.

Example

Available Placeholders

• delivery_address.name The name of the recipient
• delivery_address.contact_name The name of the contact person
• delivery_address.address Street + house number of the recipient
• delivery_address.address2 Additional address line of the recipient
• delivery_address.zipcode Zip code of the recipient
• delivery_address.city City of the recipient
• delivery_address.region Province/state/region of the recipient
• delivery_address.country Country of the recipient

• telephone
• emailaddress
• message Message you entered with the status change

• return.returnid The return number
• return.reference Return reference
• return.tracking_code Return tracking code
• return.received_at Return receipt date
• return.status Return status
• company.name Your Picqer account company name

• order.orderid Order number associated with the return
• order.reference Order reference
• order.created_at Date the order was created in Picqer

Conditions

Want to take it a step further? Use conditions to display different text in the email depending on the return status.