Support

Fulfilment portal

The fulfilment portal gives your customers real-time insight and control over all products and orders you manage and process for them.

Access

The fulfilment portal is available at subdomain.picqer.com/fulfilmentportal, where you replace ‘subdomain' with your own account's subdomain.

To log in, your customer needs login details. You can create these manually in Picqer or automatically via the API.

Login details

When creating or editing a fulfilment customer in Picqer, you can add login details that allow the customer to access the portal.

Create fulfilment account

Under “Access to portal”, choose Yes, enter a username and password, and click Save. The customer can then log in immediately with these credentials.

The option “Access to product management” lets the customer manage their own products. See below for more details.

Change account settings

Fulfilment customers can change their own account information and preferences. By clicking Settings in the top right corner, they can update their username, password, and email notification preferences.

Change account settings

What your customer can see

Logged-in fulfilment customers can view all products, stock, orders, purchases, and returns linked to their account — no matter how or by whom the data was added to Picqer.

Products

Customers can view all products linked to their fulfilment account, including the product code, name, barcode, customs information, current stock, stock value, and product images.

Product page

Stock and history

The portal shows the current stock for all products, including a complete stock history. This helps customers track how stock levels have changed over time.

If you enable the 'Show stock by warehouse' option in Settings > Fulfilment portal, the stock will also be broken down by warehouse. Only warehouses with stock or a linked location will be visible.

Stock history

Orders

All orders for a fulfilment customer are visible in the portal, whether they were created manually, through the portal, or via store integrations and the API.

Order details

Shipments

All processed pick lists appear in the portal as “shipments.” For each shipment, customers can see which products were shipped, along with carrier information and the tracking code.

Backorders

All backorders are visible in the portal, so customers can see which products still need to be supplied before these orders can be shipped.

Purchase orders

All purchase orders linked to the fulfilment customer are visible, including those created through the portal, by the fulfilment company, or via the API.

Returns

Customers can view all returns, including returned and replacement products and any status updates.

Stores

All connected stores are visible in the portal. For each store, customers can see whether the connection is working, how it's configured, and which orders have been received.

Store details

Reports

The portal includes several reports that give insight into the activities carried out on the customer's behalf, their products, and stock levels. Each report has its own detail page that can be exported to Excel. See reports in the fulfilment portal for more information.

What your customer can add or edit

Customers can add or change several items directly through the portal.

Products

Customers can create new products and virtual product bundles, or edit existing ones. They can enter the product code, name, barcode, price, HS code, and country of origin. For virtual bundles, they can also adjust the components. The product code cannot be changed after creation, but all other fields can.

An unused product can be deleted, and a product that is out of stock can be deactivated.

This is only possible if “Access to product management” is set to “Yes.” Without this option, customers can only view products.

Add product

Orders

Customers can create new orders in the portal. Products can be added manually or imported from an Excel file with columns for product code and quantity.

After an order is created, only the address can be edited, individual products can be cancelled or the order can be paused or cancelled — as long as picking hasn't started. Orders can also be duplicated or resumed after being paused.

Create order

Partial deliveries

When you enable "Allow partial delivery" for a fulfilment customer, that customer can create a picklist in the portal for the products on an order that are already in stock. This way, customers don't have to wait until all products are available before shipping part of the order.

You can enable this setting when creating or editing a fulfilment customer in Picqer.

Without this setting, customers cannot create partial deliveries from the portal.

Note: even if you have disabled "Bulk stock on picklist", bulk location stock will still be included when a customer creates a partial delivery from the portal.

Create a picklist for a partial delivery

Purchase orders

Customers can create purchase orders through the portal, so you can see which deliveries to expect.

Products and quantities can be changed as long as no receipts have been registered. A purchase order can also be cancelled or closed through the portal. Customers can set a notification to be triggered once a purchase order has been fully received.

For purchase orders created in the portal, the designated “purchase order warehouse” is always used. You can configure this when creating or editing a fulfilment customer in Picqer.

Returns

Customers can mark returns as completed in the portal. This helps track which returns still require action, such as issuing a refund, after the return has been processed in the warehouse. Only the customer can complete a return, independent of the status you assign as the fulfilment company.

Complete return

Processed returns overview

In the “Processed” overview, all returns with a final status are shown. This helps customers keep track of which returns still require action, such as refunds. Customers can also set a notification for this. Once a customer marks a return as completed, it moves to the “Completed by you” overview.

Stores

Customers can connect a new store themselves. You only need to configure and activate it afterward (customers cannot do this). For this, You'll receive a notification in Picqer when a new store is connected. In the store overview, you can also see which stores still need to be configured.

Connecting a new store from the fulfilment portal

Customers can also edit the connection settings of existing stores, allowing them to resolve connection issues on their own.

If these options are enabled in the webshop settings, fulfilment customers can manually import products and orders from their webshop, or send the stock levels from Picqer to the webshop.