Comments in the fulfilment portal

As a fulfilment party, you communicate with your customers via comments. Both parties can post comments; as the fulfilment party, you decide which of your own comments are visible in the portal.

You can communicate via comments on orders, pick lists, returns, products and purchase orders.

Comments from the fulfilment customer

All comments posted by your fulfilment customer in the portal are visible to your employees.

Comments from the fulfilment party

When posting a comment, you choose whether it is visible in the fulfilment portal. This way you keep internal communication to yourself.

Mentions with a @mention

Using a @mention, you refer directly to the fulfilment customer in a comment. Picqer notifies the customer of a mention in two ways:

• In the portal: For unread mentions, a red notification appears in the menu showing the number of unread comments. The comments are highlighted in blue in the overview. After visiting the page with the comment or clicking 'Mark as read', the label and highlight disappear.

• By email: Fulfilment customers receive an email notification for a mention by default. They are taken directly to the right page via the email to respond. Notifications are on by default; the fulfilment customer can turn them off themselves in the portal.

In order to send email notifications, Picqer needs an email address for the fulfilment customer. You add this to the fulfilment customer's account in Picqer, or the fulfilment customer fills it in themselves via the portal.