International shipping

When you ship parcels within the European customs union, you don't need to share anything about what's inside. But as soon as you ship a parcel to a country outside the European customs union, the carrier and customs need detailed information about its contents.

When you create a shipment to a country outside the EU customs union, Picqer sends the customs information digitally to the shipping provider, which uses it to declare the parcel to customs.

Preparation

This is what you need to ship to countries outside the EU customs union.

• A working connection with a shipping provider that ships outside the EU.
• Every product you ship outside the EU customs union has a 'Weight', an 'HS Code' and a 'Country of origin', and a price on the order.
• Under Printers, you've set up an A4 printer as the 'Printer for shipping documents'. Picqer prints the A4 customs documents on it, such as the commercial invoice.

Required documents

Besides the shipping label, an international shipment comes with customs documents, such as a CN23 form and a commercial invoice. Which documents you get, and in which format, depends on the shipping provider. Picqer prints A6 documents on the 'Printer for shipping labels' and A4 documents on the 'Printer for shipping documents'.

Attach all documents to the outside of the parcel, for example in a transparent envelope. Make sure the CN23 form is visible through the envelope.

Customs value

For the customs value, Picqer sends each product's price excluding VAT as it appears on the order. The product's cost price isn't used for this.

With a virtual composition, the parts go in the parcel. Picqer then splits the composition's price across the parts, in proportion to their selling prices.

Carriers don't accept a customs value of €0, so Picqer gives free products a value of €1 per piece in the customs data. Picqer deducts that amount from the product with the highest value in the shipment, which keeps the total customs value equal to what was paid. If that isn't possible, the total customs value ends up slightly higher. The prices on the order don't change.

Is the whole shipment free, for example a replacement or a sample? Then Picqer leaves it as it is. Give the products on the order a realistic value yourself.