Frequently asked questions about Shopify locations
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How can I see which Shopify location is configured in Picqer?
Go to your Store settings in Picqer. You’ll find the selected location under the option "Location to manage".
My Shopify location isn’t showing up in Picqer. Why is that?
If you’ve recently added a new location in Shopify, it may take up to 60 minutes before it appears in Picqer.
What if I still want to import order lines from other locations into Picqer?
Unfortunately, this isn’t possible. Due to how the Shopify API works, supporting multiple locations is technically complex.
Can I set up a second Shopify integration in Picqer and manage a different location?
You can only connect a single Shopify Store to one Picqer account. However, it is possible to link the same Shopify Store using a different location to a second Picqer account.
An order shows the status “Ignore the order until it is updated.” How can I get it to import?
This means the order only contains products and order lines assigned to a different Shopify location than the one configured in Picqer. If that’s intentional, no action is needed.
If the order should be imported, update the product and/or order location in Shopify to match the one connected to Picqer. In many cases, the order will then import automatically once a change is detected. Alternatively, you can manually restart the import by clicking “Retry” in the Order statuses overview.
