Frequently Asked Questions about bol.com
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We have both a NL and BE account for bol.com. Will this cause any issues?
Most users have two separate webshop integrations in Picqer for this. This should not be a problem.
Are bol.com orders automatically unsubscribed in bol.com when they are processed in Picqer?
Yes, if the setting to send shipments is enabled. We will then send the shipment to bol.com with the tracking number and mark the order as 'shipped'.
What does Picqer do with cancellations in bol.com?
Orders that are fully cancelled in bol.com will also be automatically cancelled in Picqer. If an order has already been (partially) picked, you will only receive a notification in Picqer; we will not cancel it automatically. For orders that are partially cancelled in bol.com, you will also only receive a notification so you can manually adjust the order in Picqer. It may take up to 10 minutes for Picqer to receive the cancellation update.
How does Picqer handle stock updates for products with multiple EAN codes?
If a SKU in Picqer has multiple bol.com EAN codes, stock updates will be sent back to bol.com for all these EAN codes.
How do I ignore products that I process outside of Picqer?
For the bol.com integration, ignoring products works slightly differently than with other webshop integrations. To ignore products, you use the EAN code in the list of products to be ignored. If you also do not want stock updates sent to bol.com (which is likely the case), you should also enter the product code (SKU) here. Outgoing stock updates are done based on product code.
