We're working on an improved fulfilment portal
You may have already noticed: the fulfilment portal is changing. We're working on a series of improvements and rolling them out step by step as they're ready. That means you might occasionally come across something new without having been notified in advance.
What are we improving?
The portal should make it easy to find what you're looking for and do what you need to do. That comes down to two things: more control and more insight.
Many actions that currently require you to contact your fulfilment company, we want to make possible directly from the portal. That way you get help faster and spend less time on the phone or in your inbox. We're also working on better reports and overviews, so you can see at a glance what's going on.
We work in small steps and release something as soon as it's finished and adds value. That's a deliberate choice: we'd rather make something useful available quickly than wait for one big update. A consequence of this is that improvements appear gradually, sometimes without prior announcement.
What have we already improved?
- Cancelling products — you can cancel individual products on an order, instead of having to cancel the entire order.
- Statuses – it is easier to see the statuses of orders and which products are not yet available.
- Purchase advice – based on your backorders and configured reorder levels, you can generate a purchase advice.
- Partial deliveries — if your fulfilment company turns on "Allow partial delivery", you can create a picklist for the part of the order that is in stock.
- Webshop actions — you can import products and orders from your store, or send the stock levels from Picqer to your store.
- Deactivate products — you can deactivate products and, if they are still unused, delete them as well.
- Address book — you can edit and delete addresses in your address book.
