We visited Picqer user Go-in-style.nl, a webshop specializing in truck styling parts. Due to their growth, they recently moved to a larger warehouse. Since then, they’ve been using Picqer. I spoke with Jesse Bergshoeff, shop manager at Go-in-style.nl.

Jesse shared how they set up Picqer before the move to ensure maximum efficiency in the new warehouse, and what they do to keep getting a little better every day.

Setting up Picqer

The move to a new warehouse was the perfect time for Go-in-style.nl to start using warehouse software. Jesse worked together with external partner Marloes Hees from Yuccaa to implement Picqer.

All products were measured and weighed so the data would be accurate, allowing them to automate based on that data. They also did a full stock count, since the stock in Picqer needs to be the source of truth. New locations were added, barcodes were assigned to products, and everything was labeled with stickers.

They completed this setup a few weeks before the actual move, so data could already begin to build up. Orders were already being processed through Picqer, giving them insight into their top sellers. Based on the ABC analysis, they organized the new warehouse and gave every product a logical location.

Search for purchase orders and receipts in the app

You can now search for purchase orders and receipts in the app. Use the purchase order number, receipt number, or supplier name to quickly find what you’re looking for.

Other updates

• Product fields are now visible in the product list within a picklist, batch, or receipt in the app.
• Picking a standard batch using a picking container now works properly again in the app.
• A new report has been added to show counted stock levels.
• Users with the “Link locations to products” permission, but without “Edit locations,” can now unlink a location.
• You can now configure each Sendcloud shipping profile to always include shipment content information when sending data to Sendcloud.

Stock history in the app

You can now view a product’s stock history in the new app. On the product page, you’ll find a link per warehouse that shows all stock changes.

Other updates

• Product fields are now shown in the app on the product page, picklists, batches, and during receipt registration.
• Tags from the order are now displayed on the picklist in the app.
• When importing products, product codes are now case-insensitive.
• When importing orders from Shopware 6, we now use the billing address country to determine the correct language.
• Exporting stock age is now working properly again.

Expanded support for shop locations in Shopify

With the transition to Shopify’s “Fulfilment Orders,” we now offer better support for multiple shop locations (such as retail stores) in Shopify. Picqer now only imports orders from one connected Shopify location, so you can manage each location differently.

This allows you to use Shopify POS for your retail store while managing your main warehouse with Picqer.

New Bol.com authentication

Bol.com has switched to a newer, more secure authentication method with Picqer. Previously, you had to manually enter your Bol.com login credentials in Picqer. Now it’s much faster and easier. You simply go to a special login page on Bol.com from within Picqer and authorize access with one click.

Performance improvements

• The shipment overview is now much faster, especially for customers with many orders.
• The “Bestsellers” report is now on average 98% faster.
• The “Picklists processed” report is now on average 86% faster.

Other updates

• You can now search support articles directly from the “Help & suggestions” panel.
• In the app, fulfilment partners can now also see which fulfilment client is linked to each product, picklist, or batch.
• Order fields are now also visible on picklists in the app.
• MyParcel international shipments can now be insured for up to 500 euros.
• In comments, users with similar names can now be mentioned more precisely using the @ symbol (e.g. Jan, Jan Willem, Jan Peter).
• Orders from Shopware 6 are now only marked as paid if the payment has actually been completed in the webshop.
• When creating a purchase order from a supplier, the configured language and template are now automatically applied.
• We now support webshop name changes involving diacritical characters.

Yesterday afternoon, we experienced a 3-hour outage in our connection with Bol.com. We’re truly sorry for the inconvenience. Here’s a recap of what happened.

The outage

The core of the outage was that the connection between Bol.com and Picqer didn’t work for most users on Monday 17 April, between 13:00 and 15:50.

During this period, the following functions were unavailable:

• New Bol.com orders were not imported into Picqer
• Stock changes in Picqer were not sent to Bol.com
• Orders marked as shipped in Picqer were not updated in Bol.com

Everything restored

Once we resolved the root cause at 15:50, we immediately started recovering all missed actions. We prioritized the most critical ones first.

• From 15:50, all orders were imported again. No orders were missed.
• By 17:00, stock for all products was updated at Bol.com. This ensured all stock changes during the outage were communicated.
• By 18:45, all orders shipped during the outage were marked as shipped in Bol.com.

Notifications about duplicate shipments

Since we couldn’t guarantee which shipped orders had already been marked as shipped, we re-submitted all Bol.com orders shipped during the outage. This resulted in some duplicate notifications in Picqer, saying that orders could not be marked as shipped.

These notifications were cleared this morning.

Check your open orders

We’ve restored all missed actions to the best of our ability. However, it's still possible that a shipment was missed.

To be sure nothing is missing, please check the Bol.com portal for any open orders from yesterday or earlier that you’ve already shipped. You can manually mark those as shipped within the Bol.com portal.

Technical details

Here’s what caused the outage:

We’re currently migrating to a new login method for Bol.com, which significantly changes how communication works between the two systems. At this stage, we have three types of connections:
- Old connections using the original login method
- Migrated connections using the new method
- Brand-new connections created directly using the new method

We discovered a bug affecting the last category. New connections were being disabled every hour due to a bug in our code. At 13:00, we deployed a new version of Picqer to fix this issue.

Unfortunately, that new version inadvertently deactivated all existing connections that hadn’t yet been migrated. Inactive connections don’t import orders or update stock and shipping info.

We noticed the issue after receiving reports from users and were able to identify and fix the error.

From 15:50 we had the situation under control and focused on resolving the impact. On Tuesday morning we started improving our monitoring and cleared all duplicate shipment notifications.

What’s next

The main reason the outage lasted so long is because we only noticed it after users reached out. That shouldn’t have happened. Normally, our monitoring and release processes catch errors quickly and we fix them right away. However, our monitoring didn’t yet track the drop in active Bol.com connections.

We’ve adjusted the monitoring today to ensure similar issues will be detected sooner in the future.

My apologies for this outage. If you have any questions, please feel free to contact us at support@picqer.com.

– Casper