Renewed order page

We have updated the design of the order page. In the new layout, products are grouped by status. This way, you can see at a glance what still needs to be purchased, what you expect to receive (and when), and what is already available or shipped. This allows you to quickly answer the customer question: "When can I expect my order?" Editing draft orders can now also be done directly on the page itself.

You can try the new design through Experimental Features, or by clicking "Try the new design" at the bottom of the order page.

Customizing the fulfillment portal

As a fulfillment company, you can now add your own text at the top of the dashboard in the fulfillment portal. This makes it easier to communicate with your customers. Use the text to share general information such as contact details and opening hours, or important updates like disruptions and other news. You can also add your own link to the menu in the portal, for example, directing customers to your website or customer service. Read all about it in this help article.

Other improvements

• The sounds during scanning are now even clearer and more reliable.
• The pages for creating batches and managing batch presets are now more organized. Recommended read: Create batches faster with presets
• When a fulfillment customer is mentioned via the app, these comments are now visible by default in the fulfillment portal. Additionally, we now show the open picklists under an order if a comment is placed that is visible to the fulfillment customer.
• In the API for receipts, it is now possible to request all receipts for a purchase order, including receipts linked to multiple purchase orders.
• In the API for products, it is now possible to filter by product type.

When fulfilling orders, you want to pick items in your warehouse as efficiently as possible. In Picqer, you do that using batches: you pick products for multiple orders at once, following a logical route through your warehouse. Before you begin your round, you create a batch in Picqer so the software knows which pick lists can be combined for simultaneous picking.

Save time with the right settings

You already save a lot of time by picking products in a batch, but you'll work even faster if the software requires minimal setup. Chances are, you use certain types of batches frequently. That’s why Picqer lets you create presets for batches. Just take the time to configure a preset once, and after that, you only need to select it to create a batch. Picqer will automatically fill in all the fields for you.

How to create a batch preset

Only administrators can create presets, but all users can use them.

1. Give the preset a clear name so everyone knows what type of batch it is.
2. Choose the batch type: singles or normal. A singles batch consists of pick lists with just one product (or multiple units of the same product). While picking, there’s no need to separate the products. At the packing table, Picqer shows you which product belongs to which pick list so you can process the orders. A normal batch includes pick lists with more than one product. You separate the orders while picking—often with a cart that has separate bins. Each bin represents one pick list. At the packing table, you process the bins one by one.
3. The picking container you use affects how many pick lists you can process in a single batch. Creating a singles batch? A large roll container can hold a lot of products. Creating a normal batch? A cart with 12 bins lets you process 12 pick lists in one batch.
4. Specify any additional criteria the batch must meet. Here, you can choose to include or exclude certain products—such as bulky items that don’t fit in bins, or fragile items that you prefer to pick separately.
5. Save the preset. When creating a new batch, you can now select your preset. Picqer will fill in all the fields for you. In the preview, you’ll see how many pick lists can currently be processed and how many products are involved. You can also assign the batch to a specific person.

In your warehouse

Maybe you’re still printing out a stack of orders each morning and arranging them in the right order. While picking, you try not to lose any pages or mess up the sequence. At the end of your round, you realize product X on page 23 was also on page 6—so you walk back to a location you’ve already visited. With Picqer’s batches, that’s a thing of the past.

Open your batch in the Picqer app or print the list. It shows exactly where each product is located in your warehouse, sorted from A to Z by location. That way, you never have to return to a spot you've already visited. You’ll also see how many units to pick, and—in the case of a normal batch—which bin each product goes in.

Link individual picklists to picking containers

Some pick lists can’t be processed in a batch—or maybe you're not using batches at all (yet). To ensure you know exactly which products belong to which pick list at the packing table, you’ve likely been printing all pick lists. But that’s no longer necessary.

You can now link an individual pick list to a picking container. When you scan the picking container, the linked pick list appears on the screen. This allows you to work paperlessly even when handling individual pick lists.

Improved return process for fulfillment customers

Fulfillment customers can now mark returns as completed in the portal. This is useful for tracking which returns still need action—for example, for issuing refunds after you've processed the return in the warehouse. Only fulfillment customers can mark returns as completed, and this is independent of any status you assign.

Fulfillment customers can also now choose to receive a notification when you process a return in the warehouse.

Other improvements

• We now support VAT rates with decimals. In some countries—like Switzerland, France, Ireland, Italy, and Slovenia—VAT rates include decimal points. You can now enter these correctly in Picqer.
• We’ve added support for sending small parcels to pickup points via MyParcel.
• When you have multiple VAT groups with the same rate, Picqer now correctly handles this during product import. The correct VAT group is always applied.
• We fixed a performance issue in the Android app—pages where you can leave comments now load much faster, even with a large number of users.
• Picqer now supports Shopware version 6.6.
• We’ve added a new integration with ReturnGo.
• In the mobile app, we now show the alias of a pick list when it's part of a batch. This helps verify more quickly if the container still matches the correct alias.
• We’ve introduced a new way to integrate your own shipping carriers. Learn all about it in our help article.

ReturnGO is a return platform that makes it easy and efficient to manage your entire return process. Its return policy is fully customizable to your needs, allowing you to offer your customers a fitting solution for every scenario. The ReturnGO integration in Picqer helps you receive and process returned products in your warehouse.

About ReturnGO

ReturnGO uses automation and data to let you, as an online retailer, manage returns independently and with ease. Nearly 3,000 stores around the world use the platform. ReturnGO's mission is to make the return process more sustainable and efficient, reducing emissions, material waste and extra costs, while increasing your revenue.

How the integration works

When a return request is approved in ReturnGO and a return label is issued, a return is automatically created in Picqer. From there, the returned products can be received in Picqer. If you add extra details about the returned items in Picqer, this information is instantly synced with ReturnGO. This keeps return data consistent in both systems. Stock levels are automatically updated based on the condition of the returned items.

Connecting ReturnGO to Picqer

First, choose a ReturnGO subscription that fits your needs. Please note that the ‘Premium’ and ‘Pro’ plans are only available for Shopify or Shopify Plus stores. Starting from the ‘Enterprise’ plan, other ecommerce platforms can also be connected.

Next, go to the Returns settings in Picqer and create a new status and reason. Then generate an API key in Picqer and enter it in ReturnGO.

Read our setup guide

A tag is a label you can add to a product, customer or order in Picqer. Tags help you automate processes and can be used to pick specific orders all at once. You can also use them to filter overviews and create useful reports.

Here’s how tags help you get more out of Picqer. The examples below are just for inspiration, you decide which tags to create and how to use them.

The image above shows how to create a new tag. For orders imported into Picqer from your webshop(s), Picqer automatically generates a webshop tag, so you don’t need to do it manually. These tags are visible in the order overview and on picklists, so you know exactly which shop the order came from. Picqer also does this for Verzenden via Bol orders.

Automate workflows

Tags save you a lot of manual work. You tell Picqer once how it works, and from then on, Picqer will apply the same logic automatically. If you combine tags with rules in Picqer, you unlock even more automation options. With a rule, you can either add a tag to an order or picklist, or let Picqer perform an action based on the tag.

• Do you sell fragile products that need to be picked and packed with care? On the product page, you can link a tag like "fragile" to the product. When the product is ordered, the tag shows on the picklist. That way, it’s immediately clear the product needs to be handled carefully.
• Do you ship packages to Germany using a different carrier? You can set a rule so that for all orders with Germany as the shipping country and the tag "wintershop," Picqer automatically selects the DPD shipping profile with sender wintershop.de.
• Want all picklists from a specific shop to print on a separate printer that uses letterhead? Create a rule with the condition: tag contains "wintershop." Then set the matching action: select printer Brother HL-1210W.

Create targeted batches

Tags let you pick multiple specific orders at once. While creating a batch, let Picqer know which tag the picklists should have to be included. For example, you can collect, pack and stage all picklists with the tag "germany" on the same roll container in one go.

Filter overviews quickly

Is a customer picking up their order this afternoon? In the order overview, you can filter by the tag "pickup." It’s helpful to see all pickup orders at a glance, and you can mark them as urgent to make sure they’re ready on time. Tags can also be used to exclude specific items, for example in the customer portal. You can choose to only show products with certain tags you’ve selected.

Generate insightful reports

Picqer’s reporting gives you valuable insights into everything happening in your warehouse. Tags can be used across several report types. If you’ve linked tags to orders, you could create a report that shows monthly revenue per tag, for example.