Always insight into the status of your webshops

The proper functioning of your webshops is crucial. If new orders are not processed, work piles up, and customers become dissatisfied. That's why we automatically monitor all your webshops and send a notification in Picqer to administrators whenever an issue is detected.

If you manage many webshops or don't work in Picqer all the time, it can be challenging to keep track of everything. Therefore, we have improved the insight into the status of your webshops in two ways:

1. In the webshop overview, you can now see at a glance whether everything is working well or if there are issues that need to be resolved.
2. The notification that you receive as an administrator when there is an issue with a webshop can now also be received by email. You can easily set this up via your account.

Cancellations from Bol.com

Orders that are fully canceled in Bol.com are now automatically canceled in Picqer. Previously, you had to check this manually and cancel the order yourself. This improvement saves you a lot of time and prevents canceled orders from being shipped.

For partial cancellations, you receive a notification so that you can adjust the products in the order yourself and prevent sending too many products.

Also, if an order has already been partially picked, you will receive a notification to ensure that the order is not wrongly shipped.

Other improvements

• Urgent and old picklists now get priority when creating a batch to prevent them from remaining open for too long.
• We have added a new integration with Cirro.
• For orders imported from Shopify, we now support importing the product name into Picqer.
• We have added a new API endpoint for registering a production of a composition.
• You can search in the order overview based on the customer's email address.
• In the shipments overview and on picklists, you can now see who created the shipment.

Process orders with the same product in bulk

In certain situations, you suddenly receive a large number of orders for the same product. For example, with a pre-order product that can now be delivered, backorders that are available again, or a successful promotion.

You can efficiently process these orders by bundling them into a singles batch. This way, you collect all the products from your warehouse in one go and then process them order by order at the packing table.

But it can be even faster. Now, all picklists from a singles batch, with the same product and the same quantity, can be processed at once. With one click, Picqer processes all picklists, and the shipping labels are printed. This saves you many mouse clicks and time. Since you're only processing orders with the same number of items, you put the correct number of products in each package and attach a shipping label. This also makes packing and shipping quick and easy.

Bulk processing is only available on the new batch pages. Not using these yet? Enable it via Experimental Features.

For more inspiration on bulk processing of products, check out this detailed blog post.

Print labels locations at once

When printing labels for underlying locations, you can now choose to print the labels of all underlying end locations. This prints the labels of the locations at the deepest level.

For example, with one click, you can print labels from all end locations of an entire aisle. This can be useful if you forgot to print the labels while creating the locations in the wizard or if you want to start using location labels later.

Other improvements

• Setting up and managing exclusive locations is much easier, as you can now make locations ‘exclusive’ via location import, the wizard, and the API.
• You can set a preferred warehouse per fulfillment customer. We now also use this warehouse for returns, purchase orders, and receipts. This prevents stock from being registered in the wrong warehouse.
• You can view all movements of a product in the movement history on the new product page.
• You can view the stock history of a location or container through the detail page of that location and container.
• During picking in the app, you can now see which products are part of a composition with the help of a 'Component' label. This is useful if you want to assemble the products during picking.
• We have updated the display of purchase orders. Information is now shown separately in different 'cards', making it easier to intuitively find the correct details.
• We added a new API endpoint for shipments. With this endpoint, you can retrieve information about a specific shipment or all shipments.
• When importing products into an order, it no longer matters whether the quantity is specified as a numeric or textual value in the Excel file.
• The @ button to mention someone in a comment now works again after you have already typed something in the comment field.
• We now also include the via_portal attribute in the API response of an order.

A newly released book or an exclusive sneaker that has finally arrived: these are products that customers have been looking forward to. When they're in stock, orders start pouring in.

These orders lead to many picklists with the same product and often the same quantity. Picking and packing becomes a routine task, but because of the large number of orders, it’s not a quick job. Picqer is here to help even more, as it's now possible to process singles batches in bulk.

Whether it's popular new products, bestsellers that are always ordered in large quantities, backorders that are available again, or pre-orders that have just become ready: with bulk processing, you're done in no time.

Gather all products with the same picking container

It already saves a lot of time when you process orders in a singles batch in Picqer. Picqer then combines all picklists with the same product (or the same quantity of the product). This means you only have to go into your warehouse once to gather all the products with the same picking container. After that, you process all the products at the packing table, list by list.

Picqer processes all picklists for you with one click

But it can be even faster. With bulk processing, you no longer need to process a singles batch picking list by picking list. With one click, Picqer now processes all picking lists (with the same product and quantity) at once and prints the shipping labels. This saves you many mouse clicks and therefore time.

In each batch, you only process picklists with the same number of items per order. After you select which picklists with the same number of items you want to process, Picqer ensures that for each picking list:

1. the products are picked,
2. the shipment is created,
3. the shipping label is printed,
4. the picklist is closed,
5. your webshop is notified of the processing.

Packing without thinking

Since the batch is sorted by picklists with the same number of items, you can pack without thinking. You put the same number of products in each package, and it doesn't matter which shipping label you use. You’ll have the orders processed in no time!

Set the correct shipping profile before you start

Picqer uses the pre-selected shipping profile to process the picklists. If that is not set, the default shipping profile is used. It's also better if no extra documents are required, such as packing slips or customs papers. That way, you don’t have to worry about them during packing.

Using bulk processing

Admins and users with the right to "Manually mark products as picked" can use bulk processing. Currently, bulk processing is only available on the new picklist and batch pages. Not using these yet? Enable them under Experimental Features.

We have made receiving a purchase order a lot smoother. The first people using it have told us that receiving is now much faster. Super cool! That was our goal.

In our excitement, we enabled the new version for everyone on July 22 without informing you first. That was the wrong order, sorry about that. We’d now like to explain how it works.

Get in the flow

Receiving a purchase can take hours, especially with a large shipment. In the new receipts, you add products directly to the stock, product by product. This way, your colleagues can start working with the received products right away while you unpack the next box. Since you no longer have to sort out all the products first, your workspace stays organized.

Receiving in Containers

Since you add products directly to stock in the new receipts, you can now also receive them in a container. This is a temporary stock location for moving products internally. A container can be anything, such as a crate, rolling cart, or a series of small bins.

Always know where your products are

In an ideal workflow, you always want to know where your products are. This starts when you first see the products, as soon as you take them out of the box or off the pallet. For the time between registering them and putting them away in their final location in your warehouse, a container is ideal.

At the receiving table, you register the products in the container, such as a cart or crate. Your colleague can then take that container to the warehouse to store the products. By using the container, everyone can see, at any time, where the products are.

How does it work?

The screen is divided into two parts: the products you expect are at the top, and the products you have already processed are at the bottom, in a logbook.

The product you scan or select opens in a pop-up with all the information and more options. This allows you to easily check if the product is correct and receive it at the right location. By displaying the product you currently have in your hands in a pop-up, we were able to remove many options from the overview, making the interface cleaner.

Once you receive the product, it is immediately added to your stock. This means it can be used right away for picklists, backorders, or for internal transfers.

This workflow is the same on the web as in the mobile app.

Distributing products across multiple locations and containers

During receiving, you can directly distribute a product across multiple locations or containers. For each product, you choose where to register it and the quantity. The quantity you have already registered moves to the logbook. At the top, you can see how many you still need to receive. Even if multiple colleagues are working on a receipt simultaneously, you can see who has received which product at which location.

You can register products directly at a pick or bulk location, or first in one or more containers and then transfer the stock from the containers to the permanent locations. From now on, you transfer stock after receiving from the container instead of from the receipt. This way, you can add multiple receipts or returns into the same containers and then scan the container to easily transfer the stock to the final locations in your warehouse.

Correcting mistakes

Did you make a mistake while registering? Since products are now added directly to stock, adjusting quantities is more difficult. That's why we've added a ‘reverse’ button, which moves the product back up so you can receive it again.

API changes

The API has also been updated to the new receiving method. We have kept the data as consistent as possible, especially for closed receipts, as these are most often used in the API. However, the receiving process has changed for the new workflow. View the API changes.

The rollout

Until October 1, you can switch between the old and the new version for each receipt. This way, you can decide when the best time is to transition and adjust your workflow accordingly. We're still working on improvements, so your feedback is very welcome. For example, we’re adding the option to receive all products at once.

We hope you are as excited as we are about the new receipts. If you have any questions after reading this blog, let us know.

Renewed order page

We have updated the design of the order page. In the new layout, products are grouped by status. This way, you can see at a glance what still needs to be purchased, what you expect to receive (and when), and what is already available or shipped. This allows you to quickly answer the customer question: "When can I expect my order?" Editing draft orders can now also be done directly on the page itself.

You can try the new design through Experimental Features, or by clicking "Try the new design" at the bottom of the order page.

Customizing the fulfillment portal

As a fulfillment company, you can now add your own text at the top of the dashboard in the fulfillment portal. This makes it easier to communicate with your customers. Use the text to share general information such as contact details and opening hours, or important updates like disruptions and other news. You can also add your own link to the menu in the portal, for example, directing customers to your website or customer service. Read all about it in this help article.

Other improvements

• The sounds during scanning are now even clearer and more reliable.
• The pages for creating batches and managing batch presets are now more organized. Recommended read: Create batches faster with presets
• When a fulfillment customer is mentioned via the app, these comments are now visible by default in the fulfillment portal. Additionally, we now show the open picklists under an order if a comment is placed that is visible to the fulfillment customer.
• In the API for receipts, it is now possible to request all receipts for a purchase order, including receipts linked to multiple purchase orders.
• In the API for products, it is now possible to filter by product type.