At Picqer we find it super important to offer you the best possible support. Whatever your question is, we are happy to help you as quickly as possible.

With a small team we can only offer this support during office hours. But also outside office hours we are at work for you. We keep an eye on the performance of Picqer and we receive direct notifications when something is not going as it should be so that we can immediately intervene. This way we ensure that Picqer is always fast and accessible so you can do your work.

Sometimes something specific is going on with your webshop that we cannot recognize automatically. In such cases you sometimes need our help, even outside office hours.

Urgent question

That is why you now can indicate in Picqer at 'Help & Feedback' that your question is urgent. We will immediately receive a notification and we will help you as soon as possible.

You can only see this option outside of office hours, because during 9 to 5 you will always receive a quick answer from us.

Hopefully you will never need this option, but if you do you now know how you can reach us.

We are constantly working to improve Picqer and launch several new versions per week. For example, since January 1, we have implemented more than 150 improvements in Picqer. Time to give you an update about what we've added to Picqer in the last few weeks:

Nightly inventory check

Picqer provides real-time stock updates to all your linked webshops. But sometimes the stock in your webshop changes while that is not actually the intention, for example through a plugin or a manual change. The stock for that product will no longer be the same as the stock in Picqer until the stock in Picqer changes.

From now on we check every night the stock of all your products in your webshops and change the stock if it is incorrect. This way mistakes are corrected within a day.

The overnight inventory check is done automatically for all available webshop integrations.

New integrations page

Due to many integrations in Picqer, it is time for a new way to add integrations. We have made a new integrations page that gives you an overview of all integrations. You now can install them within a few clicks.

Backorders after rollback picklist

If you rollback a picklist, the backorders will automatically get the highest priority. This way the availability of the backorders corresponds to the stock that was available for the picklist.

Snooze at the chosen delivery date

With Rules you can snooze 1, 2 or 3 days before the preferred delivery day that the customer has chosen in the webshop. This allows you to set the picklists to come out only when you have to pack them so that the customer receives the package by the right date.

Export purchase orders

You can now export purchase orders to Excel. So you can make reports in Excel about your purchases and your suppliers.

Other updates

Some smaller updates that are worth mentioning:

• At the customers page you can now also see the return picklists
• The button 'Next open picklist' has become more intelligent and takes into account picklists that have been assigned to you
• Reports related to sales have become a lot faster and discounts are included in the calculations
• Connecting a Shopify webshop is now a lot easier
• With PostNL it is now possible to create shipments with Sunday delivery (only possible in accordance with your account manager)
• The Bol.com integration has been updated to version 2.1

Do you have questions about one of these updates? Let us know. We are happy to help you get the most out of these new updates.

This year we are also on the largest eCommerce trade fair in the Benelux: the Webwinkel Vakdagen. This twelfth edition will be held this week, on Wednesday 24 and Thursday 25 January in the Jaarbeurs of Utrecht.

Visit our stand

You can find us at booth 261 in the middle of hall 7 right next to the catering terrace.

We continuously provide personal demos of Picqer. So if you have questions about Picqer, or if you want to see how Picqer can work in your warehouse, come and visit us!

Of course we also like it when you just say hello.

Our partners

Also a lot of partners are present on the Webwinkel Vakdagen. We have created a map so you can find us and our partners.

Free passes

Access to the Webwinkel Vakdagen is free! Order your free tickets.

We look forward to see you at the Webwinkel Vakdagen!

We have a great update of our Picqer Mobile app for you. The iOS app with which you can pick easily and paperless in your warehouse.

In this update we bring you a couple of small improvements:

• If you play music in another app, the music will keep playing while you pick products.
• When receiving a purchase order, we now also save the user that handled the receipt.
• If you use a single warehouse, we hide the name of that warehouse.
• Sometimes we showed an empty grey bar at the top of the page, we fixed that.
• We update information on the product page earlier, so you always see the most recent information.
• If you search for a product we now show the right image.

Version 1.9.2 is now available in the App Store.

First of all, we wish you a healthy and successful 2018!

We like making up the balance for 2017: What were the busiest days of that year?

Almost every week the Monday is the busiest day. This is clearly visible in the list below: 5 of the 6 busiest days were Mondays.

The busiest day of 2017 was Cyber Monday on 27 November. In 2016 Black Friday was the most busiest day.

Top 6

See below the 6 most busiest days of 2017, of all Picqer users together:

Growth 2017

You can also see in comparison with 2016 the growth we experienced in 2017. Thanks to the new webshops that started using Picqer and the growth of our existing customers, we have processed three times as many orders in 2017. We expect even more growth in orders for 2018 and we are continuously working on to prepare our platform for this future growth.