You can now add the new Shipping via bol.com service as a carrier in your Picqer account. With this integration, we make it as easy as possible to use Shipping via bol.com. You continue processing bol.com orders using this shipping method just like any other order.

Shipping via bol

Bol.com offers the option to ship your orders at attractive rates without being held accountable for the carrier’s performance. Shipping via bol.com offers several advantages:

• Bol.com no longer holds you accountable for the carrier’s performance
• Customer delivery questions are handled by bol.com
• Lost shipments are reimbursed up to 75% of the selling price

For each product listed on bol.com, you decide whether to use this new service. You can also continue using your own shipping contracts if you prefer.

Integration in Picqer

When a product is listed with Shipping via bol.com, it must be shipped using that service. The Picqer integration helps by only showing Shipping via bol.com shipping profiles for applicable orders. Non-bol.com orders cannot use this shipping method. This eliminates manual steps and prevents errors.

Connecting is simple:

1. Add bol.com as a new carrier in Picqer
2. Configure in bol.com which products you offer with Shipping via bol.com

The connection is now active. Our support article Connecting Shipping via bol.com walks you through the setup step by step.

Only for orders from bol Retailer shops

Shipping via bol.com is only available for orders imported directly through a bol.com Retailer webshop integration in Picqer. If an order is created manually or imported via a third party, Shipping via bol.com cannot be used.

Related articles

Learn more about the integration in the following articles:

• Frequently asked questions about Shipping via bol.com
• How are labels created when using Shipping via bol.com

You can now connect Returnless to Picqer. The integration was developed by the Returnless team and is already being used successfully by several customers. This connection ensures that all return information from Returnless is automatically synced to your Picqer account.

About Returnless

Returnless is a returns solution that automates and optimizes your entire return process. Through a personalized return form, your customers can register returns themselves. They only need to enter their order number and email address. The order is then retrieved in real time from Picqer. Customers indicate which products they are returning, the reason, and which carrier they will use. They instantly receive a return label. All of this return information appears in your return portal, and now also in Picqer. This makes processing returns quick and easy.

Picqer + Returnless integration

The new Picqer + Returnless integration makes it simple to process returns registered in Returnless:

• Automatic pre-notification in Picqer: The return is automatically pre-notified in Picqer after the customer registers it through your Returnless return form.
• Easy return handling: When the return package arrives at the warehouse, you can scan the barcode on the return label. The customer receives a notification, and your warehouse team sees the return immediately in Picqer.
• Prevent errors: Your warehouse staff only need to approve the return in Picqer. This eliminates manual input, reduces errors, and keeps your inventory accurate in one go.

Get started today

Not a Returnless customer yet, but interested in automating your return process? Sign up for a free 14-day trial.

Already have a Returnless account and ready to start the integration? It only takes 5 minutes to set up. You can find more information in this support article.

With the shared team inbox from Trengo, you can connect all your communication channels (including social media) to one central inbox. From email and phone to live chat, WhatsApp, and Facebook—your customer service team no longer has to monitor every channel manually, saving a lot of time. With the new Picqer + Trengo integration, you can now also access warehouse information directly from your inbox.

Trengo’s omnichannel inbox

More and more customers expect an omnichannel experience when contacting a webshop. That means being available through their preferred channels, without compromising the quality of service. The support you provide via WhatsApp or Facebook Messenger should be just as strong as via email or phone.

But where do you find the time to monitor all those channels? How do you make sure no message gets overlooked? And how can you respond quickly without sacrificing quality? Trengo helps bring clarity to this process.

Trengo is a shared omnichannel inbox that combines all your communication channels in one place. Your team always maintains a clear overview and no message slips through the cracks. You can also chat with colleagues within the inbox to solve customer issues together. Trengo can connect to email, phone, WhatsApp, Facebook Messenger, Twitter, and more.

Picqer + Trengo integration

At Trengo, we believe customer service teams should focus as much as possible on the customer. A good conversation only happens when there’s no distraction. That’s why we love any opportunity to streamline communication—and we were immediately excited to partner with Picqer.

With the new Picqer integration in Trengo, communicating with customers becomes even more efficient. If a question comes in about an order status or delivery address, that information is instantly available in the Trengo inbox. You no longer need to search in Picqer. This means you can provide accurate information faster—beneficial for both you and the customer.

Benefits of the Picqer and Trengo integration:

• Save time: No more switching between Trengo and Picqer to answer customer questions. All order information is directly available.
• Clear overview: Manage all communication in one inbox. See when someone contacts you via multiple channels.
• Higher customer satisfaction: Respond faster with the right information.

Read the support article to get started with the integration between Picqer and Trengo.

Over the past few months, four new team members have joined Picqer. Today we would like to introduce you to Erik and Kim. 

Erik de Vries

Hi, I'm Erik and in April I started at Picqer as Interaction Designer. I'm going to dedicate myself to making Picqer an even finer and more beautiful product.

The past 8 years I have worked at a (now) large e-commerce company where I have fulfilled several roles. Besides my work as a front-end developer I laid the foundation for the current online marketing department. In the past 4 years I was manager of the development team where I also learned a lot about back-end development.

About a year ago I met Picqer during my time at my previous employer when we decided to further expand our own warehouse software. At that time Picqer already seemed like a nice company to be part of. With the vacancy "Interaction Designer" I didn't have to think long before I knew I wanted to apply.

Together with my girlfriend and our children Saar (3) and Sam (1) I live in Arnhem. In my spare time we do fun things with the kids, I like to go out for dinner, drink a beer with friends, work in the garden (when the weather is nice) and I like to be busy with small design/development hobby projects.

I am looking forward to working with the whole team of Picqer to create the best software for webshop warehouses!

Kim Kneepkens

Hi, my name is Kim Kneepkens and I have been working at Picqer since April 1st in the role of Account Executive. I look forward to advising and guiding our potential customers in their choice for Picqer.

After studying Commercial Economics at the Hogeschool van Arnhem en Nijmegen, I have always had commercial roles in which I advised organizations on the use of specific software for different industries. The last five years this mainly concerned access control and attendance registration. At first I took on the organization of trade fairs , events, a bit of marketing and lead generation. In the last year I worked on the implementation of software for various organizations.

In recent years I have been introduced to many different organizations. But not with webshops. (Except for shopping, in which you can call me a star...!). This in contrast to my colleagues here, who have a lot of knowledge and experience in this field. I think it would be great to get to know their knowledge as soon as possible so I can advise webshops optimally. Picqer attracted me very much because they have their software so well done and have such a clear picture of what they want with the company. I am happy to be a part of this now!

Besides work I am also the mother of a daughter Elin (almost 7) and a son Bruis (4). Together with them and my boyfriend René I live in Arnhem. I like to socialize with friends and girlfriends. Besides that I'm more and more busy with healthy food, I like sports (but I don't do that enough) and I like to be creative, especially at home.

I hope to talk to you soon to tell you more about Picqer!

Today we launch something new: the ABC analysis. With the ABC analysis Picqer helps you to efficiently set up your warehouse layout.

The ABC analysis looks at which products you pick the most and gives them an A, B or C label. Using these labels you can place products at the right location in your warehouse. This way you save time during picking.

Most frequently picked products

For most webshops, 80% of your pickings are for only 20% of your products. It is therefore important that these products are easily accessible so you don't have to walk as much. That's why we added the ABC analysis to Picqer. This way you can easily see which products you pick most often.

How does it work?

The ABC analysis looks at how often products have been picked in the past 28 days and uses this to label the products:

• A label: 5% most picked products
• B label: 15% of the products after
• C label: the remaining 80%

Every week the ABC analysis is calculated automatically. In several places you can see which label a product has, including on the product page, in the products export and while receiving purchase.

ABC warehouse setup

By setting up your warehouse according to the ABC labels, you save time during picking. Put the A products you pick the most in the best locations. This prevents you from having to walk far to pick these products. The B label products you put on easily accessible locations and the C products, which you don't pick often, on the other locations.

Do you want to know more about the ABC analysis? On this support page you find all the details about this new functionality.