We’ve welcomed two new colleagues to our team! In February, Ruud (development) and Leonie (support) joined Picqer. They’re excited to introduce themselves:

Ruud Schuurmans

Hi! My name is Ruud, and on February 1st I started at Picqer as Head of Engineering. In this role, I get to coach the engineering team and help ensure we continue building the very best warehouse software out there. I also help keep an overview and translate company goals into (technical) objectives for the engineering team.

From my previous roles, I bring a background in software architecture, which is all about logically structuring and organizing the code behind software. I’m excited to bring that experience into Picqer and help the team work with clear and understandable code. The ultimate goal is a well-aligned team that can develop new Picqer features with ease, speed, and pride.

I’m originally from the Achterhoek, but for quite a few years now I’ve lived in Arnhem, close to the city center. In my free time, I enjoy grabbing a coffee in town, taking a walk through Sonsbeek Park, or heading out for dinner.

I’m really looking forward to helping the Picqer engineering team build even better software for our users!

Leonie Smit

Hi, I’m Leonie, and since February 1st I’ve been working at Picqer as a Support Specialist. Before this, I worked in customer service for a furniture webshop. There, I was also involved in optimizing the processes behind the scenes. I’ll now be helping my new colleagues deliver the best support, so we can make Picqer even better!

In that previous role, I came across Picqer for the first time. As a customer, I reached out to Picqer’s support team—and had such a positive experience that it led me here. The great software, friendly team, and calm atmosphere made Picqer the perfect place for me.

I live with my elderly cat Bibi in the oldest city in the Netherlands: Nijmegen. Outside of work, I love reading (mostly fiction), gardening, and going on walks. With spring around the corner, I’m looking forward to getting the garden back in shape! And now that the new Formula 1 season has started, you’ll often find me spending my weekends (shouting) at the TV.

I’m excited to dive deeper into Picqer and contribute to providing the very best support!

The moment a customer receives their order can make or break their experience. Sending the wrong quantity, the incorrect size, or delivering later than promised increases pressure on your customer service team and might even prevent that customer from returning.

That’s why it’s essential to make as few mistakes as possible in your warehouse. Not only to meet your promises consistently, but also because fixing a mistake costs time and money.

But how do you improve when every day is already packed? Investigating the root cause of mistakes takes time. Still, if you take the time this week to fix one issue, you’ll likely benefit from it as soon as next week. And that improvement compounds over time.

Below are two real-world warehouse examples to inspire you. What problems did they encounter, how did they solve them, and what results did they see?

These examples show how small changes can lead to big improvements. Feeling inspired? Here are some tips to get into improvement mode:

• Schedule regular improvement sessions with your team. Discuss where most mistakes occur and investigate the root causes. Create a list of issues and pick two pain points to improve, so you’re already doing better next week.
• Look for ways to eliminate exceptions from your process. Don’t only consider the downsides—such as “we’ll lose 5 orders per week if customers can’t pick up”—but also the upsides: “fewer mistakes are made when we stick to a consistent process.”
• Don’t rely solely on external benchmarks. Use your own data to track weekly progress and see where you’re improving. Try things out. Which tweaks positively impact your performance?
• We regularly share tips and inspiration on our blog and in our Help Center. Take advantage of it!

Over the past month, we’ve introduced several improvements to how rules work in Picqer. These updates give you more control and clarity. Here’s an overview of all changes.

Select multiple shipping countries and fulfillment clients

When a rule applies to multiple shipping countries or fulfillment clients, you can now use the condition “is one of” or “is not one of.” You can then select one or more countries or clients. This helps reduce the number of separate rules you need, making things easier to manage.

Edit rule conditions and actions

You can now edit existing conditions and actions in a rule. This makes it much easier to apply updates, like adding an extra fulfillment client or shipping country to an existing rule.

Filter rules by fulfillment client

In the full list of rules, you can now filter by fulfillment client. This makes it easy to see which rules are active for each client.

On the fulfillment client detail page, you’ll now see how many rules are linked to that client. Clicking the number shows you exactly which rules they are.

Updated return page design

We’ve refreshed the design of the return page. This is part of a larger effort to make the entire Picqer interface more organized and consistent.

When pages follow the same structure and layout, it’s easier to find the information and actions you need. It also helps new team members learn the system faster.

Still using the old menu, picklist or product page? Try out the new versions via Experimental features.

Other improvements

• When using the Sendcloud integration, you can now choose which contract to use in Picqer if you have multiple contracts with the same carrier in Sendcloud.
• The purchase order export now includes the warehouse, number of products, and expected delivery date.
• When importing stock, locations labeled as “Container” are now excluded, so stock can only be imported into fixed locations.
• In the fulfillment report, shipment statistics per profile and country now include the selected date instead of ending just before it.
• The Excel export of a purchase order now includes product barcodes in the final column.
• We added the closed-picklists-today endpoint to the API stats endpoint. This shows how many picklists have been closed today.
• We also added the idpicklist_batch attribute to the picklist endpoint, so you can see which batch each picklist belongs to.

You can now connect Innosend to Picqer. Innosend is shipping software that makes it easy to send packages worldwide. With this integration, you can print shipping labels directly from within your warehouse software.

What is Innosend?

Innosend is user-friendly shipping software designed for all kinds of webshops. You can ship parcels using multiple carriers, so you always get the best shipping rate. Smart shipping rules automatically match orders to the right carrier. With Innosend, your shipping process becomes much simpler and more streamlined. They’ll even help you set up your account for free, so you can get started right away.

What can you do with the integration?

• Print shipping labels directly from Picqer with one click.
• Thanks to smart shipping rules, the correct labels are automatically applied to the right orders. No technical knowledge required.
• Send Track & Trace emails to keep customers informed about their deliveries.
• Accepting and processing returns is quick and easy with the return software.
• Both the tracking and return portals can be customized to match your branding.

Connecting Innosend to Picqer

You can set up the integration directly from your Innosend account. Create a free account, or get in touch with Innosend if you’d like help setting it up at no cost.

We say it often: eliminate the know-it-all in your warehouse. But why do we say this, and who exactly is the know-it-all?

In every warehouse, there is that one person who knows everything and can do everything. The person everyone turns to first when they have a question. Maybe that person is you, or maybe it's a colleague who has worked in the warehouse for years.

Where are the fragile-item boxes stored? How does the label printer work? Where should I place the parcels for the bike courier? How do I fill in a customs form? As soon as someone doesn’t know the answer, the process slows down. Luckily, there’s the know-it-all. You rely on them.

And that’s exactly the problem. The work becomes slower, more complicated, and more mistakes are made. As a result, the warehouse feels chaotic. If the know-it-all goes on vacation or calls in sick, or if your webshop is growing and you need to onboard new staff quickly, it’s a problem when vital information lives only in one person’s head.

That’s why we say, eliminate the know-it-all. Make sure everyone knows how processes work, how to use tools, and where everything is. The simpler you make it, the more independently everyone can work. Here are 4 tips:

• Keep processes and tools (both hardware and software) simple.
• Document every process and hang it somewhere visible, so everyone can see the steps and responsibilities.
• Make sure everyone has the same knowledge. Avoid exceptions.
• Keep everyone informed about changes.

This helps your warehouse run smoothly and feel more calm, because everyone knows what to do. Busy times or staff shortages can be handled more flexibly. A colleague from customer service or marketing helping out for a morning isn’t just convenient and fun, it also gives them a better understanding of warehouse operations.

If you’re the know-it-all, this might not sound appealing at first. But with fewer simple, repetitive questions, you’ll have more time to put your valuable knowledge to better use. For example, by creating a strong onboarding checklist or mapping out improvements for the entire warehouse.

This way, you go from one know-it-all to a strong team where everyone knows what’s going on.