Support

Overview of Picqer

These are the main components of Picqer. This covers everything Picqer can help you with, including links to detailed support articles.

Products

The foundation of Picqer is your products. Every product you keep in stock or ship is part of your product catalog.

By default, you see all active products, which you can browse through. Using search and filters, you can narrow down the list.

You can add new products in several ways: manually via the ‘New product’ button, through an Excel import, via the API if you have technical knowledge, or automatically by importing products from connected webshops.

Inventory

For each product, Picqer tracks inventory per warehouse. So if you have three warehouses, Picqer knows exactly how much stock of each product is available in each warehouse. You can see this on the product page under the ‘Inventory’ tab.

At the top of the product page, underneath the product name, you’ll also see ‘Available stock’ and ‘Total stock’. This is the combined stock across all your warehouses.

In Picqer, you’ll see both ‘stock’ and ‘available stock’. ‘Stock’ refers to the physical quantity present in your warehouse. Stock can be ‘reserved’ by open orders. ‘Available stock’ is the physical stock minus the reserved stock, meaning the stock you can still sell freely. Available stock is also what we send back to connected webshops.

Every change to physical stock is always recorded in the 'Stock history’ tab on the product. Here you can see which user changed the stock, when it happened, and by how much.

You can change stock via the 'Change stock’ button on the product, but stock is also updated automatically when you ship orders or picklists, or when you receive returns or purchases. In addition, you can update stock in bulk via an Excel import or via the API if you have technical expertise.

Orders

You can add orders manually, submit them via the API, or have them imported automatically through your webshop integration.

An order shows which customer ordered which products. You can immediately see whether the products are in stock, via which picklist the order will be shipped, and in the log what has happened to the order.

Orders can have the following statuses:

An order starts with the status concept. At this stage, everything can still be changed, such as the products, the warehouse it will be shipped from, and product prices.
When you ‘process’ an order, its status becomes processing. At that point, only the address and metadata such as the reference and template can still be changed.
Once all products in the order have been shipped, the order gets the status completed.
If an order is paused, it receives the status paused.
If an order is cancelled, it receives the status cancelled.
An order can also have the status expected. This is used for orders we have already seen in your webshop but that have not yet been paid by the customer. We do reserve the stock for these orders, but the order is only moved to processing once payment has been completed. If the payment fails, the status changes to cancelled.

Picklists

When an order is processed, Picqer checks whether all products in the order are in stock. If they are, Picqer creates a picklist. This is an instruction for the warehouse to collect and ship the products.

A picklist can also be created as a result of a return, for example to ship replacement products.

A picklist can also consist of a part of an order. This happens when ‘AutoSplit’ is enabled on the order. In that case, Picqer may ship the order in multiple parts, meaning you can receive more than one picklist for a single order.

A picklist is always for a single warehouse. If an order needs to be shipped from multiple warehouses, you will therefore see multiple picklists for the same order.

On a picklist, you can see which products you need and where they are located in your warehouse. The product list is sorted by location order. You can (automatically) print the picklist, or take it into the warehouse using the mobile app to collect the products.

Once you’ve picked the products, you go to the packing station and open the picklist in Picqer. You scan the products you’ve collected with a barcode scanner, or mark them as picked using the plus (+) or checkmark (√). When all products are complete, you create a shipment. With a single click, Picqer arranges the shipment with your carrier, prints the shipping label, and sends the tracking code back to your webshop.

After all products have been picked and a shipment has been created, Picqer closes the picklist. You can also close a picklist manually without creating a shipment, for example for orders that are picked up.

Batches

You can save a lot of time by working with picklist batches. In a batch, Picqer groups multiple picklists together, allowing you to collect products in a single walk through your warehouse.

Picqer supports normal batches and single batches for picklists that consist of only one product line. They work slightly differently, but both save a lot of time.

Backorders

When an order is processed and not all products are in stock, the affected order lines become backorders. A backorder is a product line that cannot yet be shipped.

If an order may be shipped in parts (with AutoSplit), you’ll receive a picklist for the products that are in stock, and all products that are not in stock will become backorders.

If an order may not be shipped in parts (without AutoSplit), all product lines become backorders, including those that are currently in stock.

As a result, backorders can include lines that are fully in stock as well as lines that are not yet available.

You can view backorders grouped by order or by product. You can also see which backorders exist for a specific item on the product page, order page, and customer page.

When new stock arrives, it is allocated to backorders in order of arrival.

Do you have backorders available that you want to ship? Click the ‘Process backorders’ button and Picqer will create picklists for all orders that can now be fulfilled.

Purchasing

Purchase orders represent what you buy from your suppliers, giving you a single overview of what is still expected to arrive.

You can create a purchase order manually or via the API. Once you’ve added all products to the order, you mark it as purchased. From that moment on, Picqer knows these products are on their way. You can email the order directly to your supplier from Picqer.

When the purchase is delivered, you can ‘register a receipt’. This allows you to check the delivered products. Once you’ve scanned or checked off all products, you can add all items from the receipt to your stock in one go.

Purchase advice

Picqer can advise you on which products to purchase using the purchase advice feature. The purchase advice calculates per supplier which products you should order, and you can convert this advice into a purchase order with a single click.

By default, the purchase advice already suggests ordering all products for which you have backorders. In addition, you can define a reorder level and desired level per product. The advice will then suggest purchasing the product as soon as it reaches or drops below the reorder level, ordering enough to reach the desired level.

The purchase advice takes into account products that have already been ordered but not yet delivered, as well as packaging units and any minimum order quantities.

The purchase advice also includes a ‘smart forecasting advice’, which looks at your recent sales and aims to purchase enough stock to meet the expected demand for the specified period.

Returns

You can register returns when they arrive at your warehouse, or already when your customer pre-registers a return.

You can process a return in multiple steps. For example, you can first register the receipt, then inspect the products, add products back to stock, and finally leave a note for accounting to process the refund.

If a product is exchanged or a defective item is replaced, you can also add replacement products. You can create a picklist for these so they are shipped to the customer through the normal process.

Customers

Do you have customers who order regularly? You can manage them in the customers section. Here you can see all orders, backorders, and open picklists for a customer.

Suppliers

Add all your suppliers so you can link each product to the supplier that delivers it. This ensures those products are included in the supplier’s purchase advice and allows you to see your inventory value per supplier.

Movements

Movements allow you to move multiple products at once between different warehouses. This option is therefore only available if you have more than one warehouse.

A movement always moves products from one warehouse to another. Add the products you want to move. You can export a list to physically move the products. Once that’s done, you can move all products from one warehouse to the other with a single click.

Shipments

Here you can see all recent shipments you’ve created. If something goes wrong with your carrier, you can quickly look up which picklist belongs to a tracking number.

Packaging

Packaging helps you quickly select the right packaging at the packing station. It also gives you insight into usage, so you can purchase packaging efficiently and easily charge it on to your fulfillment customers.

Warehouses

By default, you have one warehouse in Picqer, but you can create as many as you like. Stock, purchase orders, and picklists are managed separately per warehouse.

We recommend only creating separate warehouses for locations that are physically separated, such as a warehouse in Amsterdam and one in Utrecht. We do not recommend creating separate warehouses for different floors within the same building.

Per webshop, you can choose which from which warehouse the orders are shipped and from which warehouses stock should be sent to the webshop.

Locations

Locations are the places in your warehouse where products are stored. You can create a location per rack or shelf, but it works best if you give every individual bin or compartment a unique identifier.

You link products to one or more locations, ensuring that everyone in your warehouse always knows exactly where to find a product.

Reports

Picqer offers various reports that give you insight into your operation, such as which products sell best or are returned most often. There are also reports that show who is doing (or has done) what.

All reports (except real-time insights) can also be exported to Excel so you can perform your own analyses.

Settings

Administrators of your account have access to the settings. This is where you’ll find all the general settings to tailor Picqer to your needs.

Some commonly used sections include:

Users, where you can create accounts for all your colleagues and configure their permissions.
Printers, where you can connect printers and set up packing stations.
Templates, which allow you to design the layout of packinglists and emails in your own style.
Rules, which let you automate many of your exceptions.
Custom fields, which allow you to extend the information you store per product or per order.

Integrations

Under settings, you’ll also find Picqer’s integrations. These allow you to connect many webshops, carriers, and other tools to Picqer within minutes.

Stores handle synchronization with your online store. We import your products, immediately process new orders, and send real-time stock updates to your store.
Shipping providers allow you to create shipping labels with a single click for well-known carriers and brokers. Picqer takes care of printing the shipping labels and sending the tracking code back to the customer.

Mobile app

With the Picqer app for iOS and Android, you can work completely paperless in your warehouse. Easily pick orders, move stock, and receive purchases. Use the app on your phone or on a mobile barcode scanner.