Use cases
There are lots of workflows possible with the Picqer API. Here are some guides for often used use cases.
Send orders from a custom store
Do you have your custom store and want to integrate it with Picqer? We recommend implementing the following steps:
- Create new orders with the create order endpoint. You can use productcode instead of idproduct as a reference to the products, so you don't have to sync the idproduct-productcode link.
- Implement the webhooks picklists.shipments.created to get trackingcodes of new shipments, and products.free_stock_changed to sync the stock realtime to your store.
Pre-announce returns
Picqer handles everything inside the warehouse, for example checking and grading incoming returns. If you have a way for customers to pre-announce returns, please send them to Picqer to make the handling in the warehouse easy.
- When a customer announces its return, create a return in Picqer with the returns endpoint. Please provide the tracking_code that is used for the inbound shipment, so finding the return in Picqer is easy with only the shipping label on the box.
- Implement webhooks returns.products_received to check when products are received inside the warehouse, and returns.status_changed to trigger your actions for when the return is fully processed in the warehouse.
Every Picqer account can have their own statuses and return reasons.
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